Vaibhav Singh
Toronto,ON
Summary
Senior Engineering Leader with 10+ years of success in SRE, DevOps, and AI Enablement within the financial sector. Proven expertise in GenAI platforms (WatsonX, OpenAI, LangChain), observability, and infrastructure automation. Skilled in modernizing legacy systems and building scalable, AI-driven solutions aligned with business goals. Known for mentoring teams and driving cross-functional collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Tech Lead, SRE Data & AI Engineering SRE&PO, CCBPT
Royal Bank, RBC
04.2023 - Current
- GAIA Platform: Technology Architect and Delivery Lead, for the Guided AI SRE Platform a, designing and implementing AI-powered automation and assistant capabilities to boost SRE efficiency by 20× and reduce MTTR by 25–30%, while enhancing system reliability and scalability.
- Leading multiple GenAI initiatives within SRE, ProdOps, and CCBPT, driving innovation and operational efficiency as an active member of the CCBPT AI Council.
- Leading the CCBPT Accelerated COBOL Migration Program, delivering seamless upgrades to COBOL v6+. Developed and launched a self-serve tool, COBOL Transformer, enabling developers to independently onboard and modernize their codebase for version 6+ compatibility.
Sr. Tech Lead, SRE Resiliency & Acceleration Engineering Transformation, RBPTI
Royal Bank, RBC
03.2023 - 03.2025
- COBOL Modernization: Led the enterprise-wide COBOL Migration PoC across T&O, delivering seamless upgrades to COBOL v6+. Developed the COBOL Transformer tool, now used across CCBPT, enabling ~35% faster onboarding and modernization of legacy code.
- Successfully delivered Emerald Observability solutions for HSBC File Transfer & Reconciliation including various other critical observability deliverables for the Emerald Program and improving system visibility and reducing incident resolution time by 60%.
- Product Strategy, Engineering and Innovation: Spearheaded engineering initiatives, including the PoC of Ansible on Mainframe with IBM, streamlining operations and enhancing system efficiency.
- Data Monitoring: Directed critical end-to-end data monitoring for RBPTI and T&O, ensuring data integrity and availability for informed decision-making across various SRE squads.
- Data Pipeline Design: Designed and implemented data pipelines for critical reporting across RBPTI and T&O portfolios, improving data accessibility and reporting accuracy for RBC Branches, ATM, US Cash, and FSS services.
- Delivered exceptional customer experiences by collaborating closely with clients during all stages of product development life cycle, from ideation to deployment.
- SRE Enablement: Developed and implemented SRE 3.0 solutions, including SLO/SILI approaches, across RBPTI to enhance reliability and performance.
- Talent Strategy: Designed and implemented a new hiring framework for Engineering Transformation, reducing time-to-hire by 30% while improving candidate quality and fit.
Sr. S/W Engineering Manager, SRE Enablement Finance IT
Royal Bank, RBC
04.2022 - 03.2023
- Product Strategy & Roadmap: Led the end-to-end creation and execution of the SRE Transformation roadmap for Finance IT, aligning with RBC's technology vision and accelerating reliability adoption across 5+ teams.
- Team Development: Established and mentored a pool of junior developers with SRE capabilities, expanding the talent pool across Finance IT,
- Enhanced overall team productivity with continuous training and mentoring of junior engineers.
- SRE Evangelism: Drove organization-wide adoption of key SRE practices such as Monitoring as Code (MONACO) and shift-left observability, resulting in a 30% reduction in reactive incident handling.
- SLO-Driven Pilot Implementation: Spearheaded an SLO-based reliability model pilot, leading to a 25% reduction in MTTR and establishing a scalable framework adopted by multiple teams.
Sr. DevOps and IT Ops Engineer, SRE Finance IT
Royal Bank, RBC
04.2021 - 01.2022
- DevOps Pipeline Automation: Developed and implemented over 10 end-to-end automated pipelines, optimizing TOIL-related tasks such as file archiving and service restarts.
- Agile Leadership: Led the adoption of Agile methodologies within the FIT Operations team, improving collaboration and efficiency in software delivery.
Sr. DevOps Engineer
AT&T, RBPT, Royal Bank, RBC
11.2019 - 01.2022
- Led requirements gathering for monitoring, alerting, and self-healing solutions across Advisor and ATM portfolios, recommending scalable and proactive SRE approaches.
- Implemented DevOps and SRE best practices for I across DCP and AAT applications within RBPT, reducing manual interventions by 40%.
- Designed and implemented monitoring solutions across Advisor and ATM technologies portfolios, improving system reliability and user experience, resulting in a 30% reduction in production issues.
Sr. Tech. Systems Analyst, Performance & Analytics, DCP, RBPT
Royal Bank, RBC
06.2018 - 10.2019
- Led performance testing for Digital Cheque Processing (DCP) using Dynatrace, Elastic, and LoadRunner to ensure 99.9% system stability under peak load conditions.
- Delivered executive-level health dashboards that improved visibility and accelerated decision-making, reducing issue triage time by 35%.
Technical Systems Analyst
Royal Bank, RBC
01.2017 - 06.2018
- Deployed and maintained the latest code for Digital Cheque Processing (DCP) across various environments.
- Automated application health checks using Shell and Python scripts.
- Built new environments from scratch, collaborating with vendors for both Dev and production environments.
- Developed support documentation to empower users and reduce dependency on the support team.
IT Analyst
Tata Consultancy Services Ltd
12.2009 - 07.2014
- Led 8-member QA automation team
- Reduced test cycle time by 70% using IBM Rational Functional Tester.
Education
Advance Diploma - Computer Systems and Technology Networking
Centennial College
Toronto, ON01.2016
Bachelor of Engineering - Computer Engineering
Rajasthan University
India01.2009
Skills
- AI Engineering & GenAI: Experience in AI/ML engineering, including experience with IBM WatsonX AI portfolio, GitHub CoPilot, OpenAI APIs, and LangChain agent approaches Skilled in designing, developing, and orchestrating AI solutions using RAG, vector databases and prompt engineering for enterprise-scale applications
- Product Management & Agile: 8 years of experience in product strategy, roadmap development, and Agile methodologies (SCRUM, JIRA, Confluence)
- DevOps & SRE: Advanced knowledge in DevOps, SRE practices, and tools including Jenkins, Ansible Tower/AAP, and OpenShift Proficient in developing automated CI/CD pipelines and enhancing developer experience
- Observability & Monitoring: Expertise in observability engineering using tools like Dynatrace, Elastic Stack and Grafana
- Software Engineering & Development: Proficient in Java and Python with hands-on experience in middleware technologies including IBM WAS, MQ, and Kafka Skilled in managing relational and NoSQL databases such as Oracle, IBM DB2, and MongoDB
- Data Analytics & Reporting: Proficient in data analytics tools like Tableau for creating insightful reports and dashboards to drive business decisions
Certification
- 2024 RBC Performance Cruise Winner
- Site Reliability Engineering (SRE), foundation by DevOps Institute
- CSM – Certified Scrum master by Scrum Alliance
- Royal Bank T&O Performance Award Q1 2024, Q4 2022, Q4 2019, Q3 2018 for Collaboration and T&O Strategy.
- IBM Certified Solution Designer - Rational Functional Tester for Java 8.0 Certification.
- International Software Testing Qualifications Board (ISTQB) Software Tester.
Timeline
Sr. Tech Lead, SRE Data & AI Engineering SRE&PO, CCBPT
Royal Bank, RBC
04.2023 - Current
Sr. Tech Lead, SRE Resiliency & Acceleration Engineering Transformation, RBPTI
Royal Bank, RBC
03.2023 - 03.2025
Sr. S/W Engineering Manager, SRE Enablement Finance IT
Royal Bank, RBC
04.2022 - 03.2023
Sr. DevOps and IT Ops Engineer, SRE Finance IT
Royal Bank, RBC
04.2021 - 01.2022
Sr. DevOps Engineer
AT&T, RBPT, Royal Bank, RBC
11.2019 - 01.2022
Sr. Tech. Systems Analyst, Performance & Analytics, DCP, RBPT
Royal Bank, RBC
06.2018 - 10.2019
Technical Systems Analyst
Royal Bank, RBC
01.2017 - 06.2018
IT Analyst
Tata Consultancy Services Ltd
12.2009 - 07.2014
Advance Diploma - Computer Systems and Technology Networking
Centennial College
Bachelor of Engineering - Computer Engineering
Rajasthan University
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