Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
SHIV PATEL
Toronto,ON
Summary
Overview
4
years of professional experience
Work History
SGT Splatters Paintball
Operations Manager/Customer Service Representative
09.2023 - Current
Job overview
- Spearheaded the recruitment process for the Facilities Department, enhancing team capabilities and reducing turnover by strategically identifying and filling skill gaps
- Managed economic budget with a keen focus on labor costs, implementing efficiency measures that resulted in a sustained 10% reduction in expenses without impacting customer satisfaction
- Led the Operational Division in maintaining facility excellence, ensuring a high standard of cleanliness and functionality that increased customer repeat visits by 20%
- Coordinated maintenance and repair initiatives across departments to minimize disruptions and preserve equipment uptime.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Sushobhan
Customer Service Supervisor
07.2022 - 05.2023
Job overview
- Delivered exceptional client support, handling an average of 60 daily inquiries with a 98% satisfaction rate, contributing to the company's reputation for excellence
- Conducted comprehensive training for new customer support representatives, which decreased the average onboarding time by two weeks and improved the team's efficiency
- Played a key role in evaluating customer feedback, translating insights into practicable plans that improve satisfaction delivery and customer retention.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Enhanced communication skills of team members, providing advanced training and workshops.
Honest Designs
Customer Service Sales Representative
07.2020 - 06.2022
Job overview
- Managed generating and reviewing monthly sales reports, identifying trends that enabled the leadership to make informed decisions, leading to a 5% growth in monthly sales
- Assisted in the financial book-keeping process, ensuring accurate and timely processing of invoices and payments, which enhanced the system for managing cash flow
- Organized and streamlined front desk procedures, resulting in a 10% improvement in customer wait times and a significant increase in client satisfaction.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
Fleming CollegeToronto, ON
Postgraduate of Global Business
12.2024
University Overview
Parul UniversityVadodara, Gujarat
Graduate in Business Administration
04.2023
University Overview
Skills
- Customer Relationship Management (CRM)
- Operational Excellence
- Recruitment and Talent Management
- Client Relationship Building
- Effective workflow management
- Sales Reporting
- Financial Bookkeeping
- Schedule Management
- Microsoft Outlook, Word, and Excel
- Multilingual Communication in English, Hindi, and Gujarati
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Full Professional
National Wrestling Player:
National Wrestling Player:
Competed at the national level, demonstrating advanced skills and dedication. Engaged in rigorous physical training and technique drills to enhance strength, agility, and endurance. Developed a strong work ethic and resilience through competitive practice and discipline.
Timeline
Operations Manager/Customer Service Representative
SGT Splatters Paintball
09.2023 - Current
Customer Service Supervisor
Sushobhan
07.2022 - 05.2023
Customer Service Sales Representative
Honest Designs
07.2020 - 06.2022
Fleming College
Postgraduate of Global Business
Parul University
Graduate in Business Administration
Similar Profiles
SHIV PATELSHIV PATEL
Customer Service Representative at SGT Splatter's PaintballCustomer Service Representative at SGT Splatter's Paintball
Riley O'HaraRiley O'Hara
Customer Service Cashier at Splatters StudioCustomer Service Cashier at Splatters Studio
Ankita BanerjeeAnkita Banerjee
Billing Executive at SGT Hospital (SGT University)Billing Executive at SGT Hospital (SGT University)