SHIV PATEL
Toronto,Canada
Summary
Passionate and results-driven Sales and Customer Service professional with3+ years of experience delivering exceptional customer experiences, exceeding sales targets, and building long-term relationships. Proven ability to analyze customer needs, provide tailored solutions, and drive company growth. Strong leadership, organizational, and communication skills developed through hands-on experience and team leadership roles.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SGT Splatter's Paintball
09.2023 - Current
- Spearheaded the recruitment process for the Facilities Department, enhancing team capabilities and reducing turnover by strategically identifying and filling skill gaps
- Managed economic budget with a keen focus on labor costs, implementing efficiency measures that resulted in a sustained10% reduction in expenses without impacting customer satisfaction
- Led the Operational Division in maintaining facility excellence, ensuring a high standard of cleanliness and functionality that increased customer repeat visits by20%
- Coordinated maintenance and repair initiatives across departments to minimize disruptions and preserve equipment uptime
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Led hiring, onboarding and training of new hires to fulfill business requirements
Customer Service Supervisor
Sushobhan
07.2022 - 05.2023
- Delivered exceptional client support, handling an average of60 daily inquiries with a98% satisfaction rate, contributing to the company's reputation for excellence
- Conducted comprehensive training for new customer support representatives, which decreased the average onboarding time by two weeks and improved the team's efficiency
- Played a key role in evaluating customer feedback, translating insights into practicable plans that improve satisfaction delivery and customer retention
- Led regular customer service meetings to review progress identify challenges and provide feedback
- Enhanced communication skills of team members, providing advanced training and workshops
Customer Service Sales Representative
Honest Designs
07.2020 - 06.2022
- Managed generating and reviewing monthly sales reports, identifying trends that enabled the leadership to make informed decisions, leading to a5% growth in monthly sales
- Assisted in the financial book-keeping process, ensuring accurate and timely processing of invoices and payments, which enhanced the system for managing cash flow
- Organized and streamlined front desk procedures, resulting in a10% improvement in customer wait times and a significant increase in client satisfaction
- Supported team members during peak periods by sharing workload and providing guidance when needed
Education
Postgraduate - Global Business
Fleming College
Toronto, ON12.2024
Graduate - Business Administration
Parul University
Vadodara, Gujarat04.2023
Skills
- Customer Relationship Management (CRM)
- Operational Excellence
- Recruitment and Talent Management
- Client Relationship Building
- Effective workflow management
- Sales Reporting
- Cash Handeling
- Financial Bookkeeping
- Schedule Management
- Microsoft Outlook, Word, and Excel
- Multilingual Communication in English, Hindi, and Gujarati
Languages
Timeline
Customer Service Representative
SGT Splatter's Paintball
09.2023 - Current
Customer Service Supervisor
Sushobhan
07.2022 - 05.2023
Customer Service Sales Representative
Honest Designs
07.2020 - 06.2022
Graduate - Business Administration
Parul University
Postgraduate - Global Business
Fleming College
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