SHINA OLORUNTOYIN
Winnipeg,Canada
Summary
Service delivery professional with proven track record of optimizing operations and enhancing client satisfaction. Strong focus on team collaboration and results, adaptable to evolving needs. Skilled in project management, process improvement, and stakeholder communication. Known for reliability, strategic problem-solving, and commitment to excellence.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Service Delivery Advisor
Assiniboine Credit Union
03.2022 - Current
- Exceptional client service capability and confidence in engaging and providing tailored solutions to an average of 50 clients per day across multiple channels, especially voice and chat
- Actively contributed to team effort in delivering exceptional service, resulting in a 20% increase in customer satisfaction scores
- Involved in pre- and post-merger internal integration processes, focusing on first-contact customer service delivery with Entegra Credit Union, and more recently Caisse Populaire and Westoba Credit Union, through an aggressive voting orientation, and sensitization of credit union members that led to a successful merge with Assiniboine Credit Union
- Ensured seamless customer onboarding support operations that resulted in 98% digital banking customer satisfaction and retention rates after merger
Education
September 2024 Cohort - Digital Marketing
Jelly Academy
Langley, BC11-2024
Bachelor of Agricultural Engineering -
University of Ilorin
01.2003
Skills
- Sales negotiations
- Process development
- Quality control
- MS Office
- Social media promotion
- Computer graphic artist
- Social media marketing
- Digital media marketing
- Verbal communication
- Written communication
- Typing
- Materials management
- Cost management
- Project Management
- Negotiation
- Cold calling
- Conflict resolution
- Presentation
- Multi-tasking
- Time management
- Customer satisfaction
- Public Relations Management
Certification
- Content Marketing and SEO Fundamentals with Eric Enge, Semrush
- Hootsuite Platform Certification
- Social Media Marketing Certification
- Media Monitoring with Explore Foundations
- Influencer Marketing I - Industry Specialist
- Creating Searches with Boolean: Foundations
- Certification Level I: Media Monitoring with Meltwater
Languages
English
Timeline
Service Delivery Advisor
Assiniboine Credit Union
03.2022 - Current
Bachelor of Agricultural Engineering -
University of Ilorin
- Content Marketing and SEO Fundamentals with Eric Enge, Semrush
- Hootsuite Platform Certification
- Social Media Marketing Certification
- Media Monitoring with Explore Foundations
- Influencer Marketing I - Industry Specialist
- Creating Searches with Boolean: Foundations
- Certification Level I: Media Monitoring with Meltwater
September 2024 Cohort - Digital Marketing
Jelly Academy
Similar Profiles
Anmolpreet KaurAnmolpreet Kaur
Member Service Representative at Assiniboine Credit Union (Garden City Branch)Member Service Representative at Assiniboine Credit Union (Garden City Branch)
James IdokoJames Idoko
Accounting Coordinator at Assiniboine Credit UnionAccounting Coordinator at Assiniboine Credit Union
MINH TRI NGOMINH TRI NGO
COMSUMER CREDIT ADMINISTRATOR at Assiniboine Credit UnionCOMSUMER CREDIT ADMINISTRATOR at Assiniboine Credit Union