Summary
Overview
Work History
Education
Skills
Certification
Activities
Languages
Timeline
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Darsh Shah

Winnipeg,MB

Summary

Customer-focused professional with a proven track record of surpassing customer expectations and delivering exceptional service. Excellent communication skills, quickly building rapport with customers and resolving complex service issues. Proficient in using CRM and help desk software to manage customer accounts, troubleshoot technical issues, and resolve escalated complaints. Skilled at providing top-notch customer service while maintaining a positive and professional demeanor.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Delivery Advisor

Assiniboine Credit Union
03.2025 - Current
  • Responded to member inquiries by providing financial solutions through the full range of products and services to support member needs.
  • Executed sales, service and marketing initiatives through inbound and outbound communication channels.
  • Created a positive and professional first impression through professional communication.
  • Ensured minimal wait and response times, in line with team standards at all times.
  • Referred and scheduled qualified prospects to specialists within the credit union or partner organizations.
  • Resolved member complaints and problems when possible, referring more complex problems to the appropriate person or department - ensuring seamless member service

Member Services Representative

Assiniboine Credit Union
05.2024 - 03.2025
  • Performed account maintenance activities such as issuing cards, processing wire transfers, deposits and withdrawals.
  • Provided excellent member service by assisting, responding to, and resolving customer inquiries.
  • Handled sensitive and confidential information with discretion to maintain department security.
  • Assisted members with online banking setup and troubleshooting technical issues related to their accounts.
  • Demonstrated expertise in member service, resolving complex inquiries, and problem solving.
  • Identified opportunities for cross-selling additional bank products or services based on member needs.
  • Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.

Member Services Representative

Assiniboine Credit Union
05.2023 - 09.2023
  • Provided an exceptional member experience in executing member transactions as the primary point of contact.
  • Proactively engaged with members, identified opportunities for advice, or introduced them to other team members to deepen member relationships.
  • Processed a full range of member transactions including, but not limited to: deposits, withdrawals, transfers, bill and loan payments while understanding and meeting members' service needs quickly, professionally and accurately.
  • Demonstrated my knowledge of technology through educating members on our digital banking solutions (online banking and mobile banking app).

Bartender/Party Liaison

Uptown Alley
11.2018 - Current
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Prepared alcoholic beverages promptly according to recipes or customer specifications.
  • Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
  • Took beverage orders from guests and delivered drinks within reasonable time frames.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.

Education

Bachelor's degree - Business Administration & SOCIOLOGY

BOOTH UNIVERSITY COLLEGE
Winnipeg, MB
12.2021

GRADE 12 - Science

GLORIOUS PUBLIC SCHOOL
Gujarat, India
05.2017

Skills

  • Organization Skills
  • Attention to detail
  • Up-selling strategies
  • Client relationship building
  • Sales experience
  • Time management

Certification

Smart Serve Certification

Activities

Volunteered at various events in High-school. Active in different sports at higher level. Expert in managing big corporate parties of up to 100 people.

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Service Delivery Advisor

Assiniboine Credit Union
03.2025 - Current

Member Services Representative

Assiniboine Credit Union
05.2024 - 03.2025

Member Services Representative

Assiniboine Credit Union
05.2023 - 09.2023

Bartender/Party Liaison

Uptown Alley
11.2018 - Current

Bachelor's degree - Business Administration & SOCIOLOGY

BOOTH UNIVERSITY COLLEGE

GRADE 12 - Science

GLORIOUS PUBLIC SCHOOL

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Darsh Shah