Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shilpi

Moncton,NB

Summary

Focused Technical Sales Representative ready to drive great business relationships by finding great solutions to issues. Looking to join an organization in a sales-oriented role.

Overview

6
6
years of professional experience

Work History

Technical Sales Representative

Nordia Inc.
Remote
08.2021 - Current
  • Increased product sales by effectively communicating technical specifications and benefits to potential clients.
  • Secured high-value contracts with targeted customer presentations tailored to their specific needs.
  • Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
  • Developed strong relationships with key industry players, enhancing company reputation and market presence.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Perfecting skills such as Deescalation, Organization and Time Management, Recordkeeping, Taking Responsibilities, Advanced MS Office Suit Knowledge and Finding a solution based on provided resources.

Warehouse Associate

Amazon
Ottawa
10.2020 - 07.2021
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.

Customer Service Representative

Home Depot
Ottawa
01.2019 - 11.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Diploma - Business Management - Entrepreneurial Enterprise

Algonquin College
Ottawa, ON
07.2020

Commerce - Bachelors in Commerce

Panjab University
India
07.2018

Skills

  • Customer Research
  • Cost-Effective Solutions
  • Lead Prospecting and generation
  • Revenue Forecasting
  • Sales Presentations
  • Cold-Calling
  • Competitor Analysis
  • Contract Preparation
  • Persuasion Techniques
  • Client Relationship and territory Management
  • Cross-selling techniques and upselling
  • Data analysis and adaptability
  • Time management and remote selling
  • Active listening and attention to detail
  • Conflict resolution
  • Problem-solving abilities and multi tasking
  • Customer Needs Analysis

Languages

English
Full Professional

Timeline

Technical Sales Representative

Nordia Inc.
08.2021 - Current

Warehouse Associate

Amazon
10.2020 - 07.2021

Customer Service Representative

Home Depot
01.2019 - 11.2020

Diploma - Business Management - Entrepreneurial Enterprise

Algonquin College

Commerce - Bachelors in Commerce

Panjab University
Shilpi