Lerin Mathew Joseph
Markham,ON
Summary
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Sales Representative
Voysus Connection Experts
Scarborough, Ontario
10.2023 - 03.2024
- Identified potential customers and established relationships with them.
- Conducted market research to identify customer needs and preferences.
- Maintained accurate records of all sales activities, including customer profiles, orders, payments.
- Analyzed competitor data to develop competitive pricing models.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments such as marketing, engineering, finance., to ensure successful completion of projects.
- Provided ongoing support to customers regarding technical issues or inquiries.
- Created training materials for new employees related to technical sales processes.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Participated in local and national trade shows to meet manufacturers and better understand products and service offerings.
- Responded promptly to customer emails or phone calls regarding inquiries about products or services.
SUPERVISOR
South Street Burger
Markham
09.2022 - 09.2023
- Dedicated professional committed to providing exceptional customer service through prompt responses, issue resolution, and ensuring overall satisfaction
- Proficient in handling inbound calls, processing orders, and coordinating with dispatch teams to streamline delivery schedules effectively
- Collaborates closely with dispatch leads to optimize truck loads and enhance logistics planning for efficient operations
- Demonstrates extensive product knowledge to guide customers in making informed decisions and addresses complaints with professionalism, ensuring customer retention.
HR Assistant
Serco Global Services
India
05.2019 - 05.2021
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Assisted in the development of company policies regarding wages, working conditions and equal opportunity employment.
- Drafted letters of offer to new hires outlining terms of employment.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
- Analyzed existing HR systems and processes making recommendations for improvement when necessary.
- Handled sensitive and confidential employee information with complete discretion.
Education
Centennial College
12.2022
Niagara College
12.2021
Kristu Jayanti College, India
12.2019
BA History Tourism and Journalism
Skills
- Background Checks
- Employee Relations
- Benefits coordination
- Microsoft office Suite Communication
- Leadership skills
- Schedule Coordination Operations
- Management Customer Needs
- Personnel records maintenance
- Scheduling
- Team Player
- Staff Supervision
- Reservation Coordination
- Inventory Management
- Client Relationships
- Customer research
- Email Communication
- Event Planning
- Sales Pipeline Management
- File Maintenance
- Technical Support
- Administrative assistance
- Staff Management
- Schedule development
- Process Improvement
- Training and mentoring
- Inventory Control
Languages
- English
- Malayalam
- Hindi
- Tamil
Accomplishments
- College Arts Secretary.
- Conducted Reserach About My home Town.
Certification
- Smart Serve
- Human Resources Management Program
- Hootsuite Platform
Languages
English
Full Professional
Malayalam
Full Professional
Tamil
Full Professional
Hindi
Limited
Timeline
Technical Sales Representative
Voysus Connection Experts
10.2023 - 03.2024
SUPERVISOR
South Street Burger
09.2022 - 09.2023
HR Assistant
Serco Global Services
05.2019 - 05.2021
Centennial College
Niagara College
Kristu Jayanti College, India
BA History Tourism and Journalism
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