Shikha Patel

Fortune Global 500 & Canada’s leading food and pharmacy retailer

Project & Change Management

• Led secure internet exposure of a core internal application by collaborating with security, risk, and vendor teams to obtain approvals and execute deployment.
• Designed, developed, and deployed an automation tool to streamline business communications, reducing manual effort and improving accuracy.
• Managed change requests and represented the team in CAB meetings to ensure compliance and smooth rollouts.
• Acted as Issue Manager during Manhattan Active WMS GoLive hypercare, coordinating on-site issue resolution and escalation.
• Spearheaded centralized dashboard development for distribution center metrics, enhancing visibility and eliminating manual reporting.

Technical Development & Support

• Developed a core internal application with RESTful APIs, SQL dashboards, ReactJS UI, and automation (batch scripts, Autosys), reducing manual support and boosting resolution speed by 40%.
• Built and maintained CI/CD pipelines using Jenkins and GKE, accelerating deployment cycles and ensuring high-quality releases.
• Partnered with ServiceNow to develop automated ticket generation APIs, enhancing incident tracking and response.
• Conducted root cause analysis of critical incidents, proactively improving system stability and support efficiency.
• Provided 24/7 production support, leading Major Incident calls and coordinating resolution efforts, achieving a 40% reduction in P1 tickets.

Business Analysis & Stakeholder Engagement

• Led requirements gathering, backlog refinement, and planning sessions with stakeholders and IT teams, ensuring timely delivery of enhancements and reduced support backlog.
• Translated operational priorities into system design through functional specifications and user stories.
• Maintained communication across cross-functional teams during incidents and changes to minimize disruption.
• Directed a critical vulnerability resolution project, including integration with Azure AD and Apigee, while managing documentation in Confluence and tracking via JIRA.

• Designed interactive web pages for a startup, optimizing CSS and JavaScript to improve functionality and user experience, leading to a more streamlined and efficient interface that improved overall customer satisfaction and engagement.

• Enhanced and deployed React Native mobile applications, optimizing user interfaces and implementing new features to ensure an optimal user experience, contributing to a noticeable increase in user adoption and engagement post deployment.

• Performed detailed SEO analysis of web pages, identifying optimization opportunities that improved organic search rankings and increased site traffic.