Shibin Shaji
Toronto,ON
Summary
Energetic and responsible individual with a proven track record of exceptional time management skills, seeking a job position in any field. Experience in fast-paced restaurant environments has honed relationship-building and time management abilities. Excels at accurately handling tables of all sizes and delivering impeccable service. Goal is to meet customer needs, drive satisfaction, and foster long-term loyalty. Extensive experience supporting restaurant operations and adept at maintaining clear communication with servers, hosts, and managers. Expert in providing exceptional customer service by swiftly and energetically fulfilling special requests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Messini Authentic Gyros
Toronto, ON
04.2023 - Current
- Serving food clearing the table, constantly interacting with customers and answering questions
- Explained menu items, describing ingredients and cooking methods upon request
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Line Cook
Boston Pizza
North York, On
02.2024 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Brand ambassador
Reliance Trends
Toronto, ON
08.2020 - 01.2021
- Promote sales in the store, interact with the customers and answer to their questions, make sure the store is clean and the products are arranged in a proper manner.
Cashier
McDonalds
Toronto, ON
01.2019 - 06.2020
- Worked as a McDonalds crew member, interact with the customer take the order and cash them Used the close the till at the end of the day.
Education
Accounting And Finance
SNDPYHSS
Diploma - Hospitality Hotel And Restraunt Service Management
Seneca college
Skills
- I do have a better service leadership skill
- MSPerformance Improvement
- Word
- MSBeverage Preparation
- Excel
- Outlook
- Time management
- Serving Dining Customer Service
- Communication Buffet Setup and Takedown
- Food Running Liquor, Wine, and Food Service
- Food Inspection Point of Sale (POS) System Operations
- Supply Restocking POS Operation
- Table Bussing Quality Control
- Guest Engagement Effective Customer Upselling
- Safe Food Handling
Languages
English
Professional Working
Certification
- Smart serve
- Food Handling
- WHIMS
- AODA
- CPR
Timeline
Line Cook
Boston Pizza
02.2024 - 05.2024
Server
Messini Authentic Gyros
04.2023 - Current
Brand ambassador
Reliance Trends
08.2020 - 01.2021
Cashier
McDonalds
01.2019 - 06.2020
Accounting And Finance
SNDPYHSS
Diploma - Hospitality Hotel And Restraunt Service Management
Seneca college