Patricia Mae Cristobal
Calgary
Summary
Motivated and knowledgeable professional with a strong educational background and valuable work experience. Eager to contribute expertise and skills to a prestigious firm. Committed to continuous growth and development, excited about enhancing capabilities while making a meaningful impact within the organization.
Overview
9
9
years of professional experience
Work History
Server
Brinker/SSP (Chilis)
06.2022 - 12.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Guest Service Agent
Wyndham Garden Calgary Airport
08.2021 - 12.2024
- Process the check in and check out of guest
- Maintain customer satisfaction by addressing their needs and resolving concerns
- Answers phone calls regarding reservations and general inquiries about the hotel
- Operate cash register and credit card machine to process customer’s payment
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Host/ Cashier/ Runner
The Kitchen by Wolfgang Puck
10.2018 - 12.2019
- Consistently provided professional, friendly and engaging service
- Ensure guest will be accommodated by servers in a timely manner
- Answer customers’ question about the menu and the dish ingredients, freshness, and availability
- Operate cash register and credit card machine to process customers’ payment
Technical Support Representative
VXI Global Solutions
05.2016 - 04.2018
- Resolve complaints promptly and professionally
- Was able to handle high volume of calls
- Was able to meet the metrics our account need, e.g
- Average handling time, upselling, etc
- Explain bills and account subscription to the customer
- Process and fill customer needs and request or any modification to their accounts
- Instructed customer patiently with the step by step troubleshooting process
- Assist newly hired associates with their calls
Education
Major in English
Bulacan State University
Bustos, Central Luzon01.2016
Skills
- Quick learner
- Time management skill
- Can multi-task
- Critical thinker
- Teamwork skill
- Organization skill
- Can work under pressure
- Team leadership
- Conflict resolution
- Effective planner
- Hand-eye coordination
- Adaptability
- Customer service
- Hospitality expertise
- Friendly demeanor
References
Catherine Amagsila
Asst. Manager – The Kitchen by Wolf Gang Puck – YYC Airport
+1 (403) 389 5034
Belle Jose
Front Desk Manager – Wyndham Garden Hotel – YYC Airport
+1 (780) 966 4189
Katherine Espineda
Brinker/SSP (Chili's)- YYC Airport
+1 (403) 427 2600
Timeline
Server
Brinker/SSP (Chilis)
06.2022 - 12.2024
Guest Service Agent
Wyndham Garden Calgary Airport
08.2021 - 12.2024
Host/ Cashier/ Runner
The Kitchen by Wolfgang Puck
10.2018 - 12.2019
Technical Support Representative
VXI Global Solutions
05.2016 - 04.2018
Major in English
Bulacan State University
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