Maricar Quemada
Calgary,Canada
Summary
Professional front-line team member with solid experience in customer service and hospitality. Skilled in managing guest interactions, handling reservations, and ensuring smooth daily operations. Strong focus on teamwork, adaptability, and achieving positive results. Known for excellent communication, problem-solving, and interpersonal skills.
Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.
Overview
12
12
years of professional experience
Work History
Front of House Staff
Brinker Canadian Restaurant ULC (Chilis)/SSP CANADA FOOD TRAVEL EXPERTS
06.2022 - 12.2024
- Welcomes and greet guests, take order and ensure utmost care and attention has been rendered
- Opens and closing shifts, clean and serve drinks and food including alcohol
- Perform secondary duties such as cleaning and prepping for dine in and take outs
- Greeting customers upon arrival at the restaurant
- Providing excellent customer service during their dining experience
- Providing suggestions for food or drink choices to diners
- Taking feedback from diners
- Cleaning tables and preparing spaces for future diners
- Carrying drinks and food from the kitchen or bar area to the tables
- Memorizing the food menu and wine list as well as any nightly specials
- Setting tables throughout the shift
Asst Manager
McDonalds' (Chirp Foods Corp)
12.2021 - 06.2022
- Training and managing people product and Equipment
- Managing sales, and profit coaching crew on procedures
- Ensure Food safety practices is being applied consistently and performed
- A guest experience leader manager
Server
IHOP
09.2021 - 06.2022
- Attends to every guest dining in, taking orders and keying food on POS
- Serves and making sure we deliver utmost Customer Service Satisfaction at any given time
- Handled a high volume of customers regularly
- Prepped breakfast, lunch and dinner
- Bussed tables
- Set up payments by POS
- Kept the restaurant clean and sanitary
Front Desk Agent
Holiday Inn Calgary Airport
09.2021 - 12.2021
- Checks-in guest and book reservations
- Answers phone call inquiries
- Cancels reservations as well
- Balances cash deposits made
- Handles and assigns bookings
Assistant Manager
McDonald's
01.2013 - 08.2021
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored employee performance and developed improvement plans
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained team of 60-80 to deliver outstanding customer service, boosting customer satisfaction ratings 65-70%
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality employees
Member Service Representative
Fusion Credit Union
01.2021 - 07.2021
- Responsible for Withdrawals, deposits, Bill payments, opening of accounts
- Issues Debit Cards
- Responsible for all day to day banking needs of both Business and local
Cashier
Safeway
06.2018 - 11.2020
- Helped customers find specific products, answering questions and offering advice
- Trained new team members in cash register operation, stock procedures and customer service
- Drove sales and add-on purchases by promoting specific item options to customers
- Assisted customers with account updates, new service additions and promotional offers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Welcomed customers, offering assistance to help find necessary store items
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Processed returned items in accordance with store policy
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
- Processed customer payments quickly and returned exact change and receipts
- Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy
Education
Bachelor of Science - Marketing
Ateneo De Davao University
06-1994
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional appearance
- Phone etiquette
- Handling complaints
- Cultural awareness
- Building rapport
- Maintaining ambiance
Languages
English
Native or Bilingual
PASSION AWARD
PASSION AWARD Is given to employees displaying outstanding performance in relation to companies MISSION .
Interests
I do side hassle as a Singer at a Restaurant a filipino owned restaurant I also do Front acts for Filipino artists invited in our country Love to go hiking as well
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
Timeline
Front of House Staff
Brinker Canadian Restaurant ULC (Chilis)/SSP CANADA FOOD TRAVEL EXPERTS
06.2022 - 12.2024
Asst Manager
McDonalds' (Chirp Foods Corp)
12.2021 - 06.2022
Server
IHOP
09.2021 - 06.2022
Front Desk Agent
Holiday Inn Calgary Airport
09.2021 - 12.2021
Member Service Representative
Fusion Credit Union
01.2021 - 07.2021
Cashier
Safeway
06.2018 - 11.2020
Assistant Manager
McDonald's
01.2013 - 08.2021
Bachelor of Science - Marketing
Ateneo De Davao University
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