Sepehr Marani
Toronto,Canada
Summary
Professional front-line team member with solid experience in customer service and hospitality. Skilled in managing guest interactions, handling reservations, and ensuring smooth daily operations. Strong focus on teamwork, adaptability, and achieving positive results. Known for excellent communication, problem-solving, and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Staff
Jack Astor's
01.2016 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to the needs of guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Canadian Tire
01.2013 - 01.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
English as a Second Language Program -
George Brown College
Toronto, ON09.2013
Diploma of Arts - Ecology
Azad University
Iran06.2003
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Team Collaboration
- Multilingual
- Time Management
- Point of sale systems
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Smart Serve Ontario Certification
References
Available upon request
Timeline
Front of House Staff
Jack Astor's
01.2016 - 10.2023
Sales Associate
Canadian Tire
01.2013 - 01.2016
English as a Second Language Program -
George Brown College
Diploma of Arts - Ecology
Azad University
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