Shem Gabriel Posa
Calgary,AB
Summary
Effectively manage personnel and business operations to handle demanding personal and professional needs while maximizing customer service standards. Trained in organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonalds
02.2021 - Current
- Ensured the cleanliness of the kitchen, front counter and dining area to top standards
- Excelled in handling delivery items to increase sales and customer satisfaction
- Exceeded in resolving numerous customer concerns
- Trained and mentored new trainees
- Exceeded monthly goals by exceptionally communicating with other crew members/colleagues.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Set schedules for 16 staff by planning and designating shifts and hours.
Guest Service Attendant
Petro Canada
05.2019 - 08.2019
- Handled customers from the POS system throughout the shift and ensure customer satisfaction
- Performed numerous shift reports during closing shifts
- Maintained cleanliness of the store and gas station throughout the shift
- Performed a variety of duties and activities assigned by the supervisor or manager on duty.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Education
Aircraft Maintenance Engineer Technician, Diploma - Aircraft Maintenance Engineer (AME-M)
Southern Alberta Institute of Technology, SAIT
Calgary, AB12.2020
High School Diploma/School Leaving Certificate -
Cambridge International School
Abu Dhabi, UAE06.2018
Skills
- Knowledge of safety precautions and fire prevention
- Proficiency in the use numerous measuring and test equipment
- Skilled in working with mechanical, power and pneumatic tools
- Basic knowledge of Microsoft programs
- Critical Thinking
- Public speaking
- Detail-oriented
- Staff Leadership
Languages
English (Fluent)
Native or Bilingual
Tagalog (Fluent)
Native or Bilingual
Certification
- Certified in Standard First Aid and CPR/AED level C
- Valid Class 5 Driver's Licence
Timeline
Swing Manager
McDonalds
02.2021 - Current
Guest Service Attendant
Petro Canada
05.2019 - 08.2019
Aircraft Maintenance Engineer Technician, Diploma - Aircraft Maintenance Engineer (AME-M)
Southern Alberta Institute of Technology, SAIT
High School Diploma/School Leaving Certificate -
Cambridge International School
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