Kaitlyn Aliwalas
Langley,BC
Summary
Effectively manage personnel and business operations directing food service, while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
06.2021 - Current
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Education
High School Diploma -
Brookswood Secondary School
Langley, BC06.2024
Skills
- Staff Leadership
- Employee Performance Evaluations
- Performance Improvement
- Life Skills Training
- Safety Monitoring
- Knowledge of Food Hygiene
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
Certified Occupational First Aid level 1 (OFA-1)
Food Safe level 1 training
Timeline
Swing Manager
McDonald's
06.2021 - Current
High School Diploma -
Brookswood Secondary School
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