Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Shawna Ananthan

Mississauga,ON

Summary

Effectively manage personnel and business operations to handle demanding sales and business development needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Committed and well-rounded leader with talent for supervising employees professionally. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

3
3
years of professional experience

Work History

Swing Manager

Mcdonalds
09.2020 - 01.2024
  • Supervising and coordinating crew members’ activities, including assigning tasks and monitoring their performance
  • Adhering to shift schedules and maintaining labor cost efficiency
  • Professionally handling financial transactions; deposits, verification of safe, withdrawals and bill payments as per standardized operating procedures
  • Meeting target sales and maximizing profitability by efficiently handling resources and operations.

Door-to-Door Sales

Harris Global Enterprise LTD
06.2023 - 09.2023
  • Developed strong client relationships through consistent follow-up, addressing concerns, and delivering on promises.
  • Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
  • Used scripts or persuasive sales techniques to convince clients in becoming a Red Cross Donor.

Administrative Assistant

Sab Insurance
05.2022 - 09.2022
  • Managed approximately 30 incoming calls, emails, faxes per day
  • Following up on client emails, ensuring all documents are up to date
  • Proficient knowledge in MS Office (Outlook, Word, Excel, Powerpoint).

Education

University of Toronto
Mississauga, ON
04.2024

Skills

  • Team leadership skills to plan/prioritize team activities, provide direction and mentor staff
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Strong knowledge in identifying problems, making recommendations, and implementing solutions
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Staff Leadership
  • Cold-calling

References

References upon Request

Languages

English
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Door-to-Door Sales

Harris Global Enterprise LTD
06.2023 - 09.2023

Administrative Assistant

Sab Insurance
05.2022 - 09.2022

Swing Manager

Mcdonalds
09.2020 - 01.2024

University of Toronto

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Shawna Ananthan