Ry-Ann Douglas
Stony Plain,AB
Summary
Effectively manage personnel and business operations to handle demanding high count guest needs while maximizing customer service standards. Trained in preparing and handling food and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
4
4
years of professional experience
Work History
Swing Manager
McDonald's
07.2019 - Current
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
No Degree - Mathematics
NorQuest College
Edmonton, AB01.2024
High School Diploma -
St. Peter The Apostle Catholic High School
Spruce Grove, AB06.2022
Skills
- Suggestive Selling
- Teamwork and Collaboration
- Employee Performance Evaluations
- Detailed Documentation
- Serve Customers
- Loss Prevention Strategies
- Corrective Actions
- Waste Reduction
- Shift Checklists
- Investigating Complaints
- Team Relationships
- Cooking Procedures
Timeline
Swing Manager
McDonald's
07.2019 - Current
No Degree - Mathematics
NorQuest College
High School Diploma -
St. Peter The Apostle Catholic High School
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