SHELLEY ORFANO
Edmonton,Alberta
Summary
Dedicated and newly certified Pharmacy Assistant with over five years of experience as a Medical Office Assistant, bringing a proven track record of organization, accuracy, and patient-centered service in healthcare environments. Well-versed in medical terminology, billing processes, and records management, with a solid foundation in assisting with referrals and patient charting. Known for exceptional multitasking abilities, attention to detail, and a strong work ethic. Eager to leverage both administrative skills and newly acquired pharmacy knowledge to support patient care in a part-time position.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
PrimeMD Family Health Clinic
Edmonton, AB
04.2018 - Current
- Assisting with referrals and preparing medical records for patients.
- Registering patients and scheduling appointments for patients via phone and in person.
- Guiding patients to exam rooms and addressing general inquiries.
- Delivering precise information on treatment protocols, as outlined by doctors.
- Maintaining cleanliness of treatment areas for patient safety.
- Answering average daily phone calls to schedule appointments and address patient inquiries.
- Healthquest
- Netcare
Supervisor
Blaze Pizza
07.2017 - 04.2020
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Medical Office Assistant
Windermere Plaza Medical Clinic
Edmonton, AB
09.2017 - 12.2017
- Checked in patients at front desk.
- Handled incoming phone calls.
- Arranged appropriate patient bookings.
- Gathered patient histories prior to medical consultations.
- Maintained detailed charts.
- Optimized organization and replenishment of supplies.
- MedAccess
Cashier/Team Member
SGRO FOODS INC, O/A Tim
Edmonton, AB
04.2015 - 11.2015
- Processed customer orders.
- Assembled and prepared meals.
- Packaged take-out orders efficiently.
- Handle customer interactions at designated service locations.
- Measured and mixed ingredients for donut dough.
- Maintained accurate inventory records.
- Arranged food items for optimal presentation.
Education
Certified Pharmacy Assistant -
ABM College
Calgary, AB06-2025
Medical Reception Training & Office Assistant Diploma Program -
Medical Reception College Edmonton AB
Canada01.2017
Skills
- Knowledgeable in medical terminology
- Patient relations
- Microsoft Office
- Highly organized and has good time management skills
- PPE use
- Proactive and initiative-driven
- Active listening
- Working collaboratively
- Clerical
- Medical records management
- Customer service
Accomplishments
- Food Safety Training Food Handler Certification.
- Training for Responsible Liquor Sales and Services.(Smart Responsible Drinking/June 2, 2018)
- Basic Life Support.(Heart & Stroke/May 25, 2024)
- Privacy Awareness Protection of patient health information.(Corridor Interactive/March 1, 2023)
Timeline
Medical Office Assistant
PrimeMD Family Health Clinic
04.2018 - Current
Medical Office Assistant
Windermere Plaza Medical Clinic
09.2017 - 12.2017
Supervisor
Blaze Pizza
07.2017 - 04.2020
Cashier/Team Member
SGRO FOODS INC, O/A Tim
04.2015 - 11.2015
Certified Pharmacy Assistant -
ABM College
Medical Reception Training & Office Assistant Diploma Program -
Medical Reception College Edmonton AB
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