Shelby Sylvest
Calgary,AB
Summary
Hardworking Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Experienced in face-paced environments and motivated to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Fonda Fora
06.2023 - 09.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bartender
Olea
04.2023 - 07.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Cocktail Server
Prickett Richard
11.2022 - 03.2023
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Answered customers' questions and recommended items with extensive knowledge of cocktails.
- Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
Server
Comery Block
03.2021 - 03.2023
- Managed large section and efficient service and while supporting other staff when needed.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Increased team productivity with thorough training sessions and developed ways to improve services.
Server and Bartender
Blue Star Diner
05.2019 - 03.2021
- Work closely with a team, flowing through multiple roles which include serving and bartending
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Psychology, Neuroscience And Behaviour
University of Alberta
Edmonton, AB09.2020
Arts And Sciences -
University of Guelph
Guelph, ON12.2014
High School Diploma -
Resurrection Catholic Secondary School
Kitchener, ON06.2009
Skills
- Warm and Friendly
- Workflow Coordination
- Calm under pressure
- Calm and Pleasant Demeanor
- Collaboration and Teamwork
- Adaptable and Flexible
- Team Training
- Conflict and Complaint Resolution
- Business awareness
- Hospitality best practices
- Inventory Management Processes
Volunteer Experience
- PASSAGE YOGA
- MOKSHA YOGA
References
Available upon request!
Timeline
Server
Fonda Fora
06.2023 - 09.2023
Bartender
Olea
04.2023 - 07.2023
Cocktail Server
Prickett Richard
11.2022 - 03.2023
Server
Comery Block
03.2021 - 03.2023
Server and Bartender
Blue Star Diner
05.2019 - 03.2021
Bachelor of Science - Psychology, Neuroscience And Behaviour
University of Alberta
Arts And Sciences -
University of Guelph
High School Diploma -
Resurrection Catholic Secondary School
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