Summary
Work History
Education
Skills
Certificates
Timeline
TruckDriver

Brianna Mccabe

Calgary,AB

Summary

Experienced Industry worker with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work. Offering extensive knowledge, superior work ethic of related experience. Efficient server bringing 17 years of exceptional performance in serving roles. Eager to fulfill a serving opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Server

Bowness Pub
  • Greeting and serving patrons as they enter premise
  • Knowledge of menu and daily specials in order to higher revenue
  • Serving customers using cause and concern
  • Closing duties such as rolls ups, cash outs, cleaning out garbages,
  • Worked with POS system to place orders, manage bills.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Residential House Cleaner

Self Employed
  • Responsible for making schedule booking and interviewing clients
  • Responsible for customer invoicing
  • Demonstrated honest and trustworthy work ethic in client homes
  • Fulfilled client requests while maintaining excellent company reputation
  • Consistently exceeded client expectations in order to guarantee future services.
  • Prepare job quotes and time estimates
  • Prepare and maintain customer schedule
  • Maintained high customer satisfaction level
  • Applied communication and problem-solving skills to resolve customer complaints and promote loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Provided excellent house cleaning and maid services to clients.
  • Sanitized apartments after move-out or prior to move-in.
  • Collected payment for services rendered and provided client with billing receipts.
  • Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Worked flexible hours; night, weekend, and holiday shifts.

Server

Reagle Beagle
  • Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Prepared Cocktails and specialty drinks
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers and followed outlined steps of service.

Server/Bartender

Sidelines
  • Performed opening, closing and shift change duties accurately to keep the restaurant working smoothly and ready to meet all customer needs
  • Maintained cleanliness of dining room, lobby and service areas
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Checked identification to enforce the age requirement for alcoholic beverages
  • Delivered orders to tables within acceptable time frames and according to requested specifications
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Reported accidents, injuries or unsafe work conditions to the manager
  • Offered customers efficient service to maintain high satisfaction scores
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons
  • Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders
  • Verified meal contents against orders to prevent delays by quickly addressing and correcting problems
  • Collected credit card, cash and gift certificate payments from customers and made proper changes for cash transactions
  • Blues Can – Server/Bartender
  • Performed opening, closing and shift change duties accurately to keep the restaurant working smoothly and ready to meet all customer needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers
  • Maintained customer satisfaction with timely table check-ins to assess drinks or other needs
  • Prepared Cocktails and specialty drinks
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, clean tables and chairs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.


Education

Hair & Esthetics Certification -

Delmar Hair And Esthetics
Calgary
2018

Office Admin - Office Administration

CDI College
Calgary, AB
2014

High School Diploma -

Almaguin Secondary School
South River, ON
2007

Skills

  • Strong verbal communication
  • Extremely organized
  • Punctuation and Dependable
  • Friendly & Outgoing
  • Customer Service and Rapport
  • Specials Promotion and Upselling
  • Food and Beverage Service
  • Cool Under Pressure
  • Warm and Friendly
  • Transactions and Cash Handling
  • Anticipating Guest Needs
  • Hospitality Service Expertise
  • Waiting Tables
  • Wine and Liquor Service

Certificates

Pro-Serve

Reel Facts


Timeline

Server

Bowness Pub

Residential House Cleaner

Self Employed

Server

Reagle Beagle

Server/Bartender

Sidelines

Hair & Esthetics Certification -

Delmar Hair And Esthetics

Office Admin - Office Administration

CDI College

High School Diploma -

Almaguin Secondary School

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Brianna Mccabe