Sheila MacDonald Lapier

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• Administration
• Provision of excellent customer service, accuracy of client files on a variety of data bases while maintaining confidentiality
• Supervision of multiple team members.
• Training/education to new or current employees
• Ability to identify and find resolution for issues that arise following company guidelines and directives.
• Client communications as well as communications with various levels of management
• Evaluation and preparation of documents as required while maintaining confidentially.
• The ability to assist with multiple benefits; troubleshooting; online account management.
• Use of a variety of software including Microsoft Office, Yardi, Vista, and various internet search engines.
• Type 50 w.p.m.