Liam Hall
Exeter,ON
Summary
Dynamic professional with a proven track record, excelling in strategic training program development and team performance evaluation. Adept at fostering strong customer relationships and delivering exceptional service, I leverage outstanding interpersonal skills to enhance business performance and drive customer retention. Seeking a demanding role to challenge myself, showcase and improve my advanced skill set, and contribute to business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Cook/Chef/Barback/Bouncer
Willie's Beach Bar/The Tipsy Pelican
Grand Bend, Ontario
06.2022 - Current
- Monitored food safety practices to ensure compliance with health regulations.
- Crafted and plated a diverse array of complex dishes for menu offerings.
- Organized staff efficiently during peak hours, enhancing service speed.
- Managed crowd control during events to maintain a safe environment.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
- Assisted in training new hires to maintain high performance standards.
Head Coach/Technical Director
BMO Youth Sports Academy
London, Ontario
09.2019 - Current
- Created training programs for youth athletes to enhance skills and performance.
- Facilitated athletes in strengthening mental skills like focus, concentration, motivation, discipline, and goal setting.
- Mentored assistant coaches, improving coaching techniques and strategies.
- Evaluated player performance and delivered constructive feedback.
- Fostered positive team culture through effective communication and conflict resolution.
- Conducted drills and fitness circuits to develop athletes' coordination and skills.
Customer Support Advisor
The Dollar Tree
Exeter, Ontario
09.2021 - 06.2022
- Identified potential sales opportunities by recognizing customer needs and suggesting appropriate products or services.
- Resolved customer complaints efficiently while maintaining professionalism.
- Delivered exceptional customer service in fast-paced retail environment.
- Collaborated with team members to ensure seamless store operations.
- Trained new staff on customer service standards and procedures.
Education
High School Diploma -
South Huron District High School
Exeter, ON06-2023
Skills
- Strategic training program development
- Team performance evaluation
- Customer relationship management
- Exceptional interpersonal skills
- Customer retention strategies
- Personalized performance training
Languages
English
Native/ Bilingual
French
Full Professional
Certification
- NCCP Active Start Youth Coaching Certification - Canada Soccer
References
References available upon request.
Timeline
Line Cook/Chef/Barback/Bouncer
Willie's Beach Bar/The Tipsy Pelican
06.2022 - Current
Customer Support Advisor
The Dollar Tree
09.2021 - 06.2022
Head Coach/Technical Director
BMO Youth Sports Academy
09.2019 - Current
High School Diploma -
South Huron District High School