Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Timeline
Generic

Sheeba Ramachandran

Fort Erie,ON

Summary

Hardworking, dedicated, and organized with a passion for helping others. Eager to work in an organization where I can launch my career and work towards building a strong skill set.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Research Assistant (Cardiology)

Niagara Health
09.2024 - Current
  • Working single handedly in the Interventional Cardiology Research with investigators, nurses and study coordinators in support of ongoing research and education.
  • Involved in ACS, Device and Drug related studies.
  • Reporting to the Research Manager on a regular basis regarding the progress and status of the research projects.
  • Assists Primary Investigators (PI) in the initiation and implementation of study protocols. Works closely with the investigators during screening and follow-up visits.
  • Preparing, organizing and maintaining clinical trial activities.
  • Collaborating with the finance department in the financial tasks for trial and research studies and reporting them to the Principal investigator.
  • Arrange and provide compensation and expense reimbursements for participants when applicable.
  • Provide coordination and direction in the development of data management methodologies for multiple studies.
  • Dispensing medications under the direction of the Principal Investigator during follow ups as per the protocols.
  • Extract patient information from the electronic health record Meditech and Millennium accurately and efficiently entering data into the sponsor provided electronic data capture (EDC) system (Redcap, Trial Master, Medidata, eDream.)
  • Clarify issues related to data integrity to ensure research activities carried out in a compliant manner.
  • Communicate patient-specific issues with the Research Coordinator and Principal Investigator and solve queries appropriately.
  • Conduct patient visits, study monitoring and perform efficient and accurate data collection and management.
  • Consent patients and conduct Follow-ups as per scheduled.
  • Conduct reviews of patient data on a weekly basis.
  • Create case report forms and update them according to the changes required in the new versions.
  • Maintain the study files both electronically and manually with high confidentiality.
  • Work on data collection with the Heart Investigative unit as per the cases.
  • Screen potential patients.
  • Working in drug related and procedure related studies.
  • Assist in blood sample collection and ship them to Central Labs.
  • Recruit patients to studies and randomize them as per requirement.
  • Provide training to Research Visitors.
  • Provide overall administrative assistance to the research team.
  • Act as key communicator between study personnel, subjects, and CROs.
  • Maintain ongoing, professional communication with staff (doctors, fellows, residents and co-workers) in order to help maintain comprehensive patient care
  • Ensure adequate supplies have arrived on site for protocol initiation (lab kits, study medication, specialized equipment, IVRS/EDC access and passwords)
  • Actively work with recruitment team in calling and recruiting subjects
  • Attend Investigator meetings as required.
  • Assisted the Thrombosis Coordinator in assessing patients who were involved in blinded studies.
  • Involved in query solving with the monitors during their visits for the study.
  • Completed training on MoCA (Montreal Cognitive Assessment) and obtained certification to administer and score the assessment.
  • Current studies:
  • 1. Complete-2
  • 2. LAAOS-4
  • 3. HARP-2
  • 4. Combine Intervene
  • 5. Librexia
  • 6. LEFT
  • 7. CarDIA-AI
  • 8. BRAVE
  • 9. ARTEMIS

Patient Coordinator-Dentistry

Linwell
01.2021 - Current
  • Coordinated all levels of care for patients seeking dental care.
  • Educated patients about dental care options.
  • Interacted with Insurance companies regarding claim submissions.
  • Developed dental care plans.
  • Coordinated with the insurance providers to obtain approvals of services.
  • Ensured coverage of claims and guiding staff for correct usage of claim forms, and approval papers.
  • Ensured effective communication among the health care team.
  • Processed payments, preparing daily and monthly reports along maintaining the accounts receivables.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.

General Dentist and Clinic Management Role

University Dental Clinic
04.2016 - 02.2019

General Dentist

Nectar Dental
04.2014 - 03.2016
  • Examining patient’s teeth, gums and surrounding tissue to diagnose disease, injury and decay and plan appropriate preventive or corrective treatment.
  • Provided general dental care such as cleaning teeth, filling cavities, performed root canals, veneers, crowns, bridges and dentures.
  • Restored, extracted and replaced diseased and decayed teeth.
  • Instructed patients on oral hygiene and preventive dental care.
  • Monitored patient’s progress to identify changes or the progression of dental disease
  • Prescribed antibiotics and other medication as required
  • Bleached, cleaned, or polished teeth to restore natural color.
  • Referred patients to dental specialists as needed for recommended procedures.
  • Supervised dental hygienists, dental assistants and other staff.

Dental Insurance Coordinator

University dental Clinic
04.2012 - 01.2014

General Dentist

Ryan Dental Clinic
09.2010 - 03.2012

Education

Post-degree Diploma - Clinical Trial Management

University of Western Ontario
London, ON
09.2024

Bachelor of Dental Surgery -

MGR Medical University
Chennai
09.2009

MS Office -

Zabeel Institute
Dubai

Medical Billing and Coding -

Aldos Institute

Skills

  • Teamwork and collaboration
  • Microsoft office
  • Time management
  • Problem-solving
  • Multitasking and organization
  • Data collection
  • Data entry
  • Analytical thinking
  • Attention to detail
  • Complex Problem-solving
  • Work prioritization
  • Data analysis
  • Documentation skills
  • Document management
  • Clinical research

Summary of Qualifications

  • Proficient in Redcap, Trial Master, Medidata, eDream.
  • Experienced working with MS Office including Excel, Word, PowerPoint, and Outlook.
  • Well versed with Medical Coding and Medical Terminologies with a Certificate in Medical Coding.
  • Research training completed and obtained certificates in TCPS 2, Division 5 Training, CITI, Health Canada Division 5 - Drugs for Clinical Trials Involving Human Subjects, Transportation of Dangerous goods, Good Clinical Practices, HiReb (Hamilton Integrated Research Ethic Board).
  • Excellent Team Player and can work independently to complete tasks on time with immense management and administrative skills.
  • Solid background in Dentistry, Insurance, Clinic Management, and Health care industry over the past 15 years.
  • Quick learner and will power to learn.
  • Exceptional interpersonal skills with an aptitude for building rapport with diverse people within a multi-disciplinary team.
  • Excellent written and verbal communication skills
  • Self-motivated team member with a demonstrated ability to show initiative.

Timeline

Research Assistant (Cardiology)

Niagara Health
09.2024 - Current

Patient Coordinator-Dentistry

Linwell
01.2021 - Current

General Dentist and Clinic Management Role

University Dental Clinic
04.2016 - 02.2019

General Dentist

Nectar Dental
04.2014 - 03.2016

Dental Insurance Coordinator

University dental Clinic
04.2012 - 01.2014

General Dentist

Ryan Dental Clinic
09.2010 - 03.2012

Post-degree Diploma - Clinical Trial Management

University of Western Ontario

Bachelor of Dental Surgery -

MGR Medical University

MS Office -

Zabeel Institute

Medical Billing and Coding -

Aldos Institute

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Sheeba Ramachandran