Shawna Hall
Gardena
Summary
Dedicated professional with strong customer service skills and a knack for complaint handling. Committed to enhancing customer satisfaction through clear communication and relationship building.
Overview
20
20
years of professional experience
Work History
Court Service Assistant 2
Los Angeles Superior Court
06.2006 - 01.2026
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Maintained up to date knowledge of court policies regarding payments, court scheduling, and case inquiries.
- Handled a high volume of inbound calls while maintaining professionalism and accuracy.
Guest Service Representative
Extended Stay America
01.2022 - 08.2024
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Trained new staff on policies, procedures, and customer service protocols.
- Implemented feedback systems to enhance guest experience and satisfaction rates.
- Developed rapport with guests, fostering loyalty through personalized service interactions.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
Liberal Studies
El Camino College
Torrance, CA05-2027
High School Diploma -
St. Mary's Academy
Inglewood, CA06-1992
Skills
- Verbal and written communication
- Hospitality
- Customer service
- Complaint handling
- Scheduling appointments
- Relationship building
- Guest service
- Clear communication
- Payment processing
Timeline
Guest Service Representative
Extended Stay America
01.2022 - 08.2024
Court Service Assistant 2
Los Angeles Superior Court
06.2006 - 01.2026
Liberal Studies
El Camino College
High School Diploma -
St. Mary's Academy