Gloria Rodriguez
Gardena
Summary
Dedicated Patient Access Representative with expertise in customer service, insurance verification, and HIPAA compliance. Proven track record of enhancing patient satisfaction and streamlining registration processes.
Compassionate Patient Access Representative skilled in facilitating patient registration and insurance processes. Committed to resolving inquiries efficiently while ensuring compliance with healthcare regulations, contributing to overall patient satisfaction.
Overview
14
14
years of professional experience
Work History
Patient Access Representative II
Cedar Sinai Medical Center
04.2022 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification, enhancing patient access to services through effective communication with payers.
- Assisted patients in navigating financial assistance options, improving satisfaction and access to care resources
- Trained new staff on registration protocols and enhancing team efficiency and knowledge transfer.
- Resolved patient inquiries promptly, contributing to a positive experience within the medical center environment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Access Representative
Torrance Memorial Medical Center
08.2019 - 12.2020
- Facilitated patient registration and appointment scheduling through electronic health record systems.
- Managed insurance verification processes to ensure accurate patient information.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Led initiatives to improve patient check-in processes, reducing wait times significantly.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Patient Service Representative
Health Care Partners
02.2012 - 07.2019
- Coordinated scheduling for appointments, optimizing physician availability and patient flow.
- Streamlined intake processes, enhancing data accuracy and reducing wait times.
- Trained new staff on customer service protocols and electronic health record systems.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Education
Dental Assitant - Dental Assistant
American Career College
CA09-2006
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Relationship building
Timeline
Patient Access Representative II
Cedar Sinai Medical Center
04.2022 - Current
Patient Access Representative
Torrance Memorial Medical Center
08.2019 - 12.2020
Patient Service Representative
Health Care Partners
02.2012 - 07.2019
Dental Assitant - Dental Assistant
American Career College