SHAWN SILVERMAN

Assisteed the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

DUTIES & RESPONSIBILITIES:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

Directed store operations, ensuring efficient resource management and optimal product flow to support business objectives and service excellence.

DUTIES & RESPONSIBILITIES:

• Oversaw full-cycle employee management, including recruitment, onboarding, scheduling, performance evaluation, and terminations.
• Directed marketing initiatives and sales incentive programs to drive revenue growth and customer engagement.
• Maintained and updated the company website and managed third-party e-commerce platforms, including Shopify.
• Supervised merchandising and ensured effective sales floor and stockroom organization to optimize product visibility and accessibility.
• Implemented and enforced safety protocols and customer service standards to maintain a secure and high-quality shopping environment.
• Managed inventory procurement and vendor negotiations, reducing costs and increasing profit margins.
• Assessed individual employee strengths to optimize team roles and launched mentoring programs to address development needs.
• Provided ongoing training and leadership to maintain high productivity, operational efficiency, and performance consistency.

Managed daily restaurant operations, staff, and inventory to ensure efficient service, high performance, and exceptional guest satisfaction.

DUTIES & RESPONSIBILITIES:

• Led recruitment, hiring, training, scheduling, and employee termination processes to build a high-performing team.
• Implemented and enforced safety protocols and customer service standards to ensure a safe, efficient, and customer-focused environment.
• Analyzed employee strengths, strategically positioned team members, and developed mentoring programs to address areas for improvement.
• Provided ongoing training and guidance to maintain high productivity levels and exceed performance benchmarks.
• Managed product procurement and negotiated vendor contracts to secure top-quality products at competitive prices.
• Programmed and maintained POS systems and smart appliances, including Altoshaam and Merrychef ovens, to ensure operational efficiency.
• Oversaw website updates and managed third-party ordering platforms (UberEats, Skip, DoorDash) to optimize online sales and customer engagement.