Shasme Ahangar
Montreal,QC
Summary
Recent Graduate with the foundational knowledge in various areas of Cyber Security and IT, seeking an entry level position to further develop skills and contribute to a winning team while consistently exceeding client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Additionally, equipped with over 10 years of invaluable experience in customer service and sales, bringing exceptional communication, problem-solving, and client management skills to complement technical expertise
Overview
8
8
years of professional experience
Work History
IT Technician / Floor Supervisor
Clinique Medical Crowley
Montreal, QC
01.2024 - Current
- Supervise and support clinic staff, including nurses, administrative personnel, and support staff
- Ensure compliance with clinic policies, procedures, and regulatory standards.
- Assisted with the deployment of new applications and updates to existing applications.
- Provided training sessions for end users on how to use various software programs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Set up user profiles on local machines according to established standards.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Performed various IT-related tasks
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Customer Service Representative
Silofit
Montreal, QC
03.2020 - 07.2020
- Provide friendly and effective assistance to Silofit members and potential customers via various communication channels
- Assist customers with membership inquiries, account management, and subscription changes, ensuring accurate and timely updates
- Help customers navigate the booking process for fitness studio sessions, providing information on available studios and class schedules
- Resolve customer concerns and complaints promptly and professionally, aiming for swift solutions to ensure customer satisfaction.
GreenLight Expert
UBER
Montreal, QC
07.2019 - 03.2020
- Provide support and assistance to Uber drivers by addressing their questions, concerns, and issues regarding the platform, payments, policies, and procedures
- Guide new drivers through the onboarding process, including helping them with the required documentation, vehicle inspections, and app setup to ensure they can start driving as quickly and smoothly as possible
- Verify and authenticate driver documents, such as driver's licenses, vehicle registration, insurance, and background checks, to ensure compliance with Uber's safety and regulatory standards
- Investigate and resolve driver-related issues and disputes, including fare adjustments, account discrepancies, and customer complaints, while adhering to Uber's policies and procedures
- Educate drivers on best practices, safety guidelines, and platform updates through in-person sessions, workshops, and training materials to help them maximize their earnings and provide a positive experience for passengers.
Small Business Specialist
TD Canada Trust
Montreal, QC
11.2018 - 05.2019
- Provide tailored financial advice to small business owners
- Build and maintain strong client relationships
- Evaluate creditworthiness and recommend lending solutions
- Stay updated on banking products for small businesses
- Identify opportunities to grow the client base.
Financial Service Representative
TD Canada Trust
Montreal, QC
05.2016 - 11.2018
- Delivered outstanding service by promptly addressing inquiries, assisting with transactions, and resolving issues.
- Identify customer needs and recommend appropriate banking products and services, such as accounts, credit cards, loans, and investment options
- Actively promote TD's offerings and generate leads for additional financial products
- Assist customers with account openings, closures, and updates, including processing deposits, withdrawals, and account transfers accurately and efficiently
- Offer basic financial guidance and support to customers, including budgeting tips, debt management strategies, and information on saving and investing
- Ensured compliance with anti-money laundering (AML) and know your customer (KYC) regulations by adhering to regulatory requirements and internal policies.
- Maintain confidentiality and safeguard customer information.
Education
Certification - Cyber Security
McGill University
Montreal, QCDEC - Insurance and Financial Advisory Services
LaSalle College
Montreal, QCSkills
- Application security
- Firewall configuration
- Access Control
- Compliance Monitoring
- Organizational Skills
- Analytical Thinking
- Data Security
- Problem-solving aptitude
- Multitasking
- Risk Assessment
- Application installations
- Network Security
- Application support
- System Administration
- Software configuration
- Technical Support
- Troubleshooting and diagnostics
- Help Desk Support
- Information Security
- Computer Diagnostics
- Technical Troubleshooting
- Debugging
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
IT Technician / Floor Supervisor
Clinique Medical Crowley
01.2024 - Current
Customer Service Representative
Silofit
03.2020 - 07.2020
GreenLight Expert
UBER
07.2019 - 03.2020
Small Business Specialist
TD Canada Trust
11.2018 - 05.2019
Financial Service Representative
TD Canada Trust
05.2016 - 11.2018
Certification - Cyber Security
McGill University
DEC - Insurance and Financial Advisory Services
LaSalle College
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