Caring and empathetic candidate successful at managing multiple priorities with a positive attitude. Adept at establishing strong rapport with individuals from diverse backgrounds. Willingness to take on added responsibilities to meet agency goals. Hardworking and passionate with strong organizational and communication skills. Eager to secure a new challenging role.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
Women's Support Worker
Atira Women's Resource Society
02.2007 - Current
Provide one-on-one and group support/advocacy to 48 women.
Assist women utilizing principles of conflict resolution and harm reduction.
Develop and maintain respectful relationships.
Train new employees, resident intake, compile monthly statistics and perform various administrative duties.
Familiarization with RTA and operation of rental buildings.
Maintain building cleanliness and safety.
Conduct building inspections and submit work orders through Yardi.
Respond to emergencies.
Skilled at working independently and collaboratively in team settings.
Self-motivated, with strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent verbal and written communication skills.
Organized and detail-oriented with strong work ethic.
Able to use critical thinking to break down problems, evaluate solutions and make decisions.
Works effectively in fast-paced environments.
Passionate about learning and committed to continual improvement.
Women's Advocate (Relief)
Sage Transition House
11.2010 - 09.2012
Supported women and children fleeing abusive situations.
Provided food, clothing, personal items, referrals, advocacy, and individual support.
Demonstrated respect, friendliness and willingness to help wherever needed.
Ability to multi-task and perform various office duties.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Tenant Support/Life Skills Worker
Lookout Emergency Aid Society
09.2006 - 11.2008
Provided support to vulnerable individuals living in shelters, permanent and transitional housing.
Worked in conjunction with other organizations to provide services needed by clients.
Diffused difficult situations through conflict resolution.
Dispensed medication and ensured prescriptions are refilled.
Helped clients develop life skills in order to live more independently.
Managed funds for clients when required.
Distributed food, clothing and bedding.
Demonstrated respect, friendliness and willingness to help wherever needed.
Identified issues, analyzed information and provided solutions to problems.
Recorded monthly statistics.
Remained calm during emergencies.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC
05.2006
Skills
Microsoft Word, Outlook, Excel
MacOS
Adaptability
Creativity
Client support
Conflict management
Critical thinking
Emotional intelligence
Organization and attention to detail
Problem solving
Research
Time management
Written and verbal communication
Certification
Life Preservers Emergency First Aid/CPR with AED
Foodsafe Level 1 (Alert First-Aid)
Overdose and Naloxone Education Training (BC Harm Reduction Services)
Fire Extinguisher Training (City of Vancouver Fire and Rescue Services)
Professional Real Estate Staging Training
Safe Client Handling Workshop (Atira)
LGBTQ2+ Workshop (Prism Alcohol & Drug Services)
Mindfulness-Based Stress Reduction and Relaxation Program (Atira)
Langara College Continuing Studies Training, Communication with Compassion
B.C. Housing Database Training
Recognizing Diversity Workshop (Atira)
Communication in Conflict and Challenge, Support Worker Training (Atira)
Nonviolent Crisis Intervention Training Program (Atira)
Timeline
Women's Advocate (Relief)
Sage Transition House
11.2010 - 09.2012
Women's Support Worker
Atira Women's Resource Society
02.2007 - Current
Tenant Support/Life Skills Worker
Lookout Emergency Aid Society
09.2006 - 11.2008
Bachelor of Arts - Criminology
Simon Fraser University
Life Preservers Emergency First Aid/CPR with AED
Overdose and Naloxone Education Training (BC Harm Reduction Services)
Fire Extinguisher Training (City of Vancouver Fire and Rescue Services)
Professional Real Estate Staging Training
Safe Client Handling Workshop (Atira)
LGBTQ2+ Workshop (Prism Alcohol & Drug Services)
Mindfulness-Based Stress Reduction and Relaxation Program (Atira)
Langara College Continuing Studies Training, Communication with Compassion
B.C. Housing Database Training
Recognizing Diversity Workshop (Atira)
Communication in Conflict and Challenge, Support Worker Training (Atira)
Nonviolent Crisis Intervention Training Program (Crisis Prevention Institute)
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