Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shar Kailay

Oshawa,ON

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Montanas Cookhouse BBQ & Bar through expert menu recommendations and efficient dining area maintenance. Adept at fostering positive guest experiences, demonstrated by a significant increase in walk-in business. Skilled in accurate money handling and a natural people person, I excel in high-pressure environments, prioritizing customer service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress/Bartender

Montanas Cookhouse BBQ & Bar
01.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Bartender

Hardy Johns
01.2022 - 05.2022
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Waitress

Tom’s Restaurant
06.2015 - 06.2020
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.

Sales Associate

Sirens
06.2017 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Marketing

Durham College
Oshawa, ON
2021

Highschool -

Saint Maximillian Kolbe
Newmarket, ON
2019

Skills

  • Customer Service
  • Dining area maintenance
  • Safe Food Handling
  • Menu Recommendations
  • Hospitality service expertise
  • Upselling techniques
  • Accurate money handling
  • Daily specials memorization

Languages

English

Certification

Smart Serve Certificate

CANNSELL

Timeline

Waitress/Bartender

Montanas Cookhouse BBQ & Bar
01.2022 - Current

Bartender

Hardy Johns
01.2022 - 05.2022

Sales Associate

Sirens
06.2017 - 06.2019

Waitress

Tom’s Restaurant
06.2015 - 06.2020

Marketing

Durham College

Highschool -

Saint Maximillian Kolbe

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Shar Kailay