Amanda Rolof
hospitality
Calgary,AB
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Waitress/Bartender
sexsmith hotel
Sexsmith, AB
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Hotel/bar Night Manager
union hotel
Athabasca, AB
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed team member performance and developed improvement plans for weak points.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Bartender
msbs family rest
Fort Murray, AB
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
GED -
Boyal Street
Edmonton, AB04.2031
Skills
- Menu Memorization
- Point of Sale (POS) System Operations
- High-Volume Dining
- Warm and
- Conflict and Complaint Resolution
- Staff Training
- Customer Service and Rapport
- Cool Under Pressure
- High Energy and Stamina
- Able to Lift 30 Pounds
- Verbal and Written Communication
- Food and Beverage Service
- Specials Promotion and Upselling
- Service-Oriented
- Age Verification
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Relationship Building
- Food Safety Standards
- Team Player
- Food Safety Understanding
- Dining Customer Service
- Price Memorization
- Dish Preparation
- Service Prioritization
- Problem Resolution
- Hiring and Training
- Employee Coaching and Motivation
- Documentation and Reporting
- Administration and Reporting
- Training and Development
- Project Planning
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- MS Office
- Customer Service
- Decision Making
Certification
- pro serve Training - current
- pro tech Training - current
volenteer/community
Boyalrous aboriginal movements
recovery community
harm reduction awareness
peer support
FCCA community assosions
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