Hi, I’m
Amanda Rolof
Calgary,AB
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
over 10 years hospitality
over 10 years labour
Overview
1
Certification
24
years of professional experience
Work History
sexsmith hotelSexsmith, AB
Waitress/Bartender
Job overview
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
union hotelAthabasca, AB
Hotel/bar Night Manager
Job overview
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed team member performance and developed improvement plans for weak points.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
msbs family restFort Murray, AB
Bartender
Job overview
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
FCCA community assosiationcalgary
Event Supervisor
Job overview
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated and selected service providers and vendors according to customer requirements.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
my gardner landscapingcalgary
Landscaping Assistant
05.2020 - Current
Job overview
- Handled hedge, bush, and shrub trimming.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Operated landscaping equipment with focus on safety and machine longevity.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Assisted with weekly lawn watering and fertilizing schedules for [Number] employees.
- Applied chemical enhancement to lawns, increasing growth success by [Number]%.
phil kutryk independantedmonton
interior and exterior renovation/maintnace
01.1999 - 07.2012
Job overview
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools, and equipment to supply team members.
- Worked alongside team to accomplish work goals according to schedule.
- Observed site safety rules to maximize protections for team members and equipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Assembled and disassembled formwork to facilitate correct shaping and pouring of concrete.
- Followed instructions and safety protocols while operating machinery and equipment.
- Managed safe and efficient use of tools and equipment on construction sites.
- Used variety of hand and power tools to complete tasks.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Loaded and unloaded materials onto trucks and trailers.
- Worked on sites, installing roofs and other exterior components.
- Understood and followed verbal and written instructions to complete work correctly.
- Cleaned and maintained tools, equipment and worksites.
- Completed tear-down of existing structures to prepare for new construction.
- Helped with erecting scaffolding and ladders.
- Provided labor support to carpenters, masons and other skilled trades.
- Maintained organized and clean work areas at all times on job sites.
Education
Boyal StreetEdmonton, AB
GED
04.2031
Skills
- Menu Memorization
- Point of Sale (POS) System Operations
- High-Volume Dining
- Warm and
- Conflict and Complaint Resolution
- Staff Training
- Customer Service and Rapport
- Cool Under Pressure
- High Energy and Stamina
- Able to Lift 30 Pounds
- Verbal and Written Communication
- Food and Beverage Service
- Specials Promotion and Upselling
- Service-Oriented
- Age Verification
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Relationship Building
- Food Safety Standards
- Team Player
- Food Safety Understanding
- Dining Customer Service
- Price Memorization
- Dish Preparation
- Service Prioritization
- Problem Resolution
- Hiring and Training
- Employee Coaching and Motivation
- Documentation and Reporting
- Administration and Reporting
- Training and Development
- Project Planning
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- MS Office
- Customer Service
- Decision Making
Certification
- pro serve Training - current
- pro tech Training - current
Timeline
Landscaping Assistant
my gardner landscaping
05.2020 - Current
interior and exterior renovation/maintnace
phil kutryk independant
01.1999 - 07.2012
Boyal Street
GED
Waitress/Bartender
sexsmith hotel
Hotel/bar Night Manager
union hotel
Bartender
msbs family rest
Event Supervisor
FCCA community assosiation
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