SHARLETTA RIVERS

• Provided exceptional customer service via phone and with face to face interaction.
• Maintained strong focus on safety and efficiency.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Addressed routine equipment maintenance according to established schedule.
• Deliver medical equipment to patient facilities.
• Receive durable medical equipment from vendors while inputting data into an inventory spreadsheet.
• Transporting, lifting, bending, Microsoft office, 57 WPM , customer service , effective communication at all times.
• Operating company vehicle in a safe manner at all times.

In a warehouse environment with an office setting my duties as a customer service dispatcher entailed; contacting businesses in the County of San Bernardino to secure a polling site for an upcoming election.

Communicating effectively amongst site owners, diocese, and team members in assuring a smooth process in securing a site.

Once sight was secured, it was my duty to dispatch our warehouse team to those potential polling sites to conduct measurements and assure ADA accessibility.

Duties would include communicating effectively with site owners and our dispatch team at the time of appointment and through the time of the full appointment.

Data entry, Microsoft office, typing, faxing , incoming and outgoing phone calls.

• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Closely monitored dispatch board to triage and prioritize over Number daily calls.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Generated reports to track deliveries and maintain proper records and documentation.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
• Answered phone calls and responded to customer emails.
• Provided customers with information on products and services.
• Maintained updated and detailed records of calls in physical and electronic database.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Managed customer accounts and invoicing.
• Scheduled deliveries and pickups according to customer needs.
• Utilized customer feedback to improve customer service.
• Monitored and tracked dispatch communication systems.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
• Built relationships with vendors to foster quality service delivery.
• Observed strict procedures to maintain data and plan participant confidentiality.

• Handling high call volume
• Assisting with inbound and outbound calls
• Assisting patients with appointments, referrals, patient portal
• Navigating company website
• Empathizing while providing a great patient experience
• Providing knowledge of managed care, insurance inquiries
• Deescalating customers concern, while finding solutions for a successful call.
• Documented patient information and care activities in electronic health record.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Scheduled approximately Number patients per week and made reminder calls.
• Provided support and guidance to patients and families to navigate healthcare systems.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

• Providing accurate and knowledgeable information
• Assisting with inbound and outbound call volume
• Providing assistance with scheduling
• Dealership appointments regarding airbag recalls
• Scheduling appointments for customers
• Contacting leads for recalled vehicles
• Working with dealership and recall field technicians
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Met customer call guidelines for service levels, handle time and productivity.
• Exhibited high energy and professionalism when dealing with clients and staff.