Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Mariscal

Moreno Valley

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

OnTrac/LaserShip
02.2023 - Current
  • Enhanced employee retention rate by 20% through creation of positive work environment and facilitation of professional growth opportunities, leading to 5 direct reports attaining managerial positions within organization.
  • Directed initiatives for process optimization, contributing to enhanced productivity and a consistent 25% decline in operational costs throughout last 3 years.
  • Advocated for safety protocols to ensure secure working environment, minimizing workplace accidents significantly, achieving streak of 450 days without recordable injuries.
  • Spearheaded change initiatives, facilitating seamless transitions during organizational restructuring efforts amid merger with Lasership in 2023.
  • Coordinated manager training on new facility rollout strategies in Austin TX, Miami FL, and Rochester NY to guarantee efficient launch.

Area Manager

OnTrac
08.2021 - 02.2023
  • Managed daily sort operations to improve efficiency, emphasizing accuracy in package placement and quality assurance, contributing to 15% cut in cost per package and an average on-time delivery rate of 99.75% per day.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collected and evaluated data to identify strategies for enhancing customer satisfaction and performance.
  • Oversaw team of up to 80 sorters, guaranteeing on-time task execution and adherence to quality benchmarks.

Warehouse Assistant

Essendant
03.2018 - 06.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.

Petty Officer Third Class

United States Navy, USN
06.2011 - 06.2017
  • Maintained 100% accountability of 600+ pieces of equipment for weapons testing and assembly worth more than $10.5 million.
  • Led 6 junior sailors in the requisitioning of 300+ tech manuals and ensured all publications were within current directives.
  • Inputted, verified, and validated data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of naval aircraft ordnance .
  • Played a vital role in upholding Navy Core Values within the unit, demonstrating integrity, accountability, initiative, teamwork, and perseverance at all times.

Education

Bachelor of Science - Business Administration And Management

University of California, Riverside
Riverside, CA
05-2021

Skills

  • Operational efficiency
  • Interpersonal communication
  • Workflow optimization
  • Health and safety compliance
  • KPI tracking
  • Planning and implementation
  • Policies and procedures implementation
  • Workforce management
  • Onboarding and orientation
  • Conflict mediation

Certification

  • Salesforce Training - Certification
  • Lean Six Sigma - Yellow Belt

Timeline

Operations Manager

OnTrac/LaserShip
02.2023 - Current

Area Manager

OnTrac
08.2021 - 02.2023

Warehouse Assistant

Essendant
03.2018 - 06.2020

Petty Officer Third Class

United States Navy, USN
06.2011 - 06.2017

Bachelor of Science - Business Administration And Management

University of California, Riverside

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Melissa Mariscal