Summary
Overview
Work History
Education
Skills
Timeline
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Priscilla DeJesus

Priscilla DeJesus

Moreno Valley

Summary

Hospitality management professional with a proven track record in enhancing operational efficiency and guest satisfaction. Expertise in team leadership, staff training, and adapting to dynamic environments. Strong skills in maintenance coordination and customer service, recognized for reliability and effective problem-solving. Committed to upholding high standards and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Walt Disney Parks and Resorts
11.2022 - Current
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Server

BJ's Restaurant & Brewhouse
04.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Hostess Trainer

Olive Garden
04.2021 - 03.2022
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.

Education

Bachelor of Science - Nursing

Fullerton College
Fullerton, CA
06-2028

Skills

  • Performance management
  • Maintenance coordination
  • Interpersonal relations
  • Customer service-focused

Timeline

Server

BJ's Restaurant & Brewhouse
04.2024 - 02.2025

Restaurant Hostess

Walt Disney Parks and Resorts
11.2022 - Current

Hostess Trainer

Olive Garden
04.2021 - 03.2022

Bachelor of Science - Nursing

Fullerton College

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Priscilla DeJesus