Sharandeep Kaur
730 Tamarack Way NW,Edmonton,
Summary
Detail-oriented Customer Service Specialist skilled in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of resolving escalated customer issues, contributing to improved client satisfaction and retention. Strong team player committed to achieving both personal and organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Advisor
Royal bank of canada
Winnipeg, Manitoba
08.2023 - 10.2023
- Kept confidential client information properly protected and only used for official purposes.
- Oversaw bill payments, deposits, withdrawals, and foreign exchange transactions.
- Handled bank drafts, fulfilling clients' requirements accurately and meticulously.
Call Center Sales Agent
IntouchCx
Winnipeg, Manitoba
05.2021 - 11.2022
- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Effectively prioritized tasks to ensure deadlines were met.
Baker
Tim horton's
Winnipeg, Manitoba
04.2021 - 08.2024
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Finished baked goods with glazes, icings and other toppings.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Stocked shelves with freshly-baked goods throughout the day as needed.
Cashier
save on foods
Winnipeg, Manitoba
03.2021 - 05.2021
- Organized materials for display during new store setup.
- Experience in collecting payments with high accuracy in rendering change.
- Performed end-of-day transaction balancing on an automated POS platform.
Team Member
Tim Horton’s
North York, ON
03.2018 - 01.2021
- Executed all job duties promptly with precision.
- Prepared food and beverages efficiently while ensuring guest satisfaction.
- Maintained cleanliness and sanitation of the store.
Fulfillment Associate
Hudson’s Bay
Etobicoke, ON
08.2018 - 12.2018
- Confirmed items picked for orders by keying codes into system.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Scanned and labeled packages, ensuring accurate tracking and delivery information.
- Packing the merchandise for delivery, finalizing the work order, and updating the database.
Education
Post-Graduate Certificate - Business
Seneca College
Toronto, ON12.2020
Diploma - Pre-Business
Seneca College
Toronto, ON08.2018
Skills
- Money handling
- Attention to detail
- Fast-Paced Environment Adaptability
- Proficient computer skills
Certification
Canadian Investment Funds Course
IFSE institute
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Client Advisor
Royal bank of canada
08.2023 - 10.2023
Call Center Sales Agent
IntouchCx
05.2021 - 11.2022
Baker
Tim horton's
04.2021 - 08.2024
Cashier
save on foods
03.2021 - 05.2021
Fulfillment Associate
Hudson’s Bay
08.2018 - 12.2018
Team Member
Tim Horton’s
03.2018 - 01.2021
Post-Graduate Certificate - Business
Seneca College
Diploma - Pre-Business
Seneca College
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