Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Komal Bhagat

Komal Bhagat

Richmond,BC

Summary

Customer-oriented with over 3 years of experience in customer service . Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Advisor

Armani Exchange
09.2024 - Current
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Operations Associate

Dashmart
05.2024 - Current
  • Revised company policies and procedures and distributed updated documentation to personnel
  • Maintained continuity of team operations by quickly addressing and resolving various issues each day
  • Implemented process improvements based on data analysis and feedback from team members
  • Analyzed historical sales data to forecast future demand trends, informing purchasing decisions accordingly
  • Rotated stock using clearance markdowns and special sales promotions
  • Boosted employee skills and knowledge, facilitating staff registration for training programs

Customer Service Representative

PARADIES LAGARDERE
05.2022 - 04.2024
  • Informed customers of promotions and special offers to increase sales
  • Handled customer inquiries, payments and service requests
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Delivered fast and friendly service to handle questions and service complaints
  • Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
  • Trained new Customer Service Representatives on company policies, procedures, and best practices


Customer Service Agent

WestJet Airlines
09.2023 - 02.2024
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Receptionist Administrator

CLUB 16
09.2023 - 12.2023
  • Completed registration and check-in procedures, input documentation and collected applicable fees
  • Entered data into electronic databases accurately while maintaining the confidentiality of sensitive information
  • Created physical and digital filing systems that improved overall organization within office space
  • Monitored office supplies and placed timely orders for new stock
  • Maintained a clean and organized reception area, ensuring it remained presentable for guests
  • Responded to email inquiries from clients or vendors promptly with accurate information
  • Resolved issues with appointments or documentation for billing appointments

CUSTOMER SERVICE REPRESENTATIVE

VLCC
05.2020 - 04.2022
  • Handled customer inquiries, payments and service requests
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Informed customers of promotions and special offers to increase sales
  • Set up customer accounts in the system and updated details to reflect current information
  • Gathered and verified required customer information for tracking purposes
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken

Education

Associate of Science - Biology and computers -

Capilano University
North Vancouver, BC
12.2024

J.D. - Early Childhood Care And Education

Pacific Link College
Surrey, BC
12.2024

J.D. - Computer Information Systems

Amritsar School of Technology
Amritsar
04.2022

High School - Biology and Computer - undefined

Ssss Senior Secondary School
03.2020

Skills

  • Problem-solving abilities
  • Interpersonal skills
  • Computer literacy
  • Teamwork and collaboration
  • Retail Merchandising
  • Cash Handling
  • Money Handling
  • Consultative Sales
  • Attention to Detail
  • Inventory management
  • Adaptability and flexibility
  • POS System Operation

Certification

RED PASS (RAIC) HOLDER

Languages

English
Native or Bilingual
French
Professional Working
hindi
Native or Bilingual
punjabi
Native or Bilingual

Timeline

Client Advisor

Armani Exchange
09.2024 - Current

Operations Associate

Dashmart
05.2024 - Current

Customer Service Agent

WestJet Airlines
09.2023 - 02.2024

Receptionist Administrator

CLUB 16
09.2023 - 12.2023

Customer Service Representative

PARADIES LAGARDERE
05.2022 - 04.2024

CUSTOMER SERVICE REPRESENTATIVE

VLCC
05.2020 - 04.2022

Associate of Science - Biology and computers -

Capilano University

J.D. - Early Childhood Care And Education

Pacific Link College

J.D. - Computer Information Systems

Amritsar School of Technology

High School - Biology and Computer - undefined

Ssss Senior Secondary School

Similar Profiles

CREATE PROFILE
Komal Bhagat