Shantel Harris
Edmonton,AB
Summary
Dedicated and focused individual who excels in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
SURGICAL COORDINATOR/TREATMENT COORDINATOR
CITY ORTHODONTICS AND PEDIACTRIC DENTISTRY
07.2021 - Current
- Maintains the schedule for a surgeon or department of surgeons in a medical facility
- Tracking and documenting client medical information, scheduling surgical procedures, confirming insurance, and organizing the schedule for each surgeon
- Training new hire employees
- Answer phone calls and messages for 5-dentist Orthodontic & Dental facility, scheduling appointments, and handling patient inquiries
- Coordinated with facilities to set up surgeries for multiple dentists in a oral surgery facility
SCHDEDULING COORDINATOR
CITY ORTHODONTICS AND PEDIACTRIC DENTISTRY
08.2020 - 07.2021
- Answers phones and emails, schedules and confirms appointments
- Accounts Payable
- Input patient history data into company systems
- (Curve and Dolphin software)
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
- Training new hire employees
NEW PATIENT COORDINATOR
PURE ORTHODONTICS
11.2018 - 07.2020
- Book and reschedule appointments by phone and in person
- Answer numerous calls daily
- Market through social media platforms
- Enter all critical and relevant information into Dolphin system for appropriate follow-up and documentation
SCHEDULING COORDINATOR
PURE ORTHODONTICS
07.2018 - 11.2018
- Book and reschedule appointments by phone and in person
- Client intake: Greet clients, verify donor identification, print required paperwork
- General office cleaning
RECEPTIONIST
HENNESSEY SALON AND SPA
05.2017 - 05.2017
- Book appointments
- Assist customers find correct products
- Demonstrate the use of products
- Use of cash register
- Maintain a clean work area
Education
DIPLOMA -
MC COLLEGE
Edmonton, AB05.2018
High School Diploma -
Holy Trinity Catholic High School
Edmonton, AB06.2012
Skills
- Problem solving / interpersonal skills
- Functions effectively under pressure
- High degree of accuracy
- Data Entry
- Experience with Dolphin software ( 5 years)
- Insurance Verification
- Microsoft Office
- Medical Scheduling
- Co-Pay Collection
- Reviewing Medical Histories
- Call Transfers
- Computer Proficiency
- Insurance Authorizations
Languages
English
Full Professional
Timeline
SURGICAL COORDINATOR/TREATMENT COORDINATOR
CITY ORTHODONTICS AND PEDIACTRIC DENTISTRY
07.2021 - Current
SCHDEDULING COORDINATOR
CITY ORTHODONTICS AND PEDIACTRIC DENTISTRY
08.2020 - 07.2021
NEW PATIENT COORDINATOR
PURE ORTHODONTICS
11.2018 - 07.2020
SCHEDULING COORDINATOR
PURE ORTHODONTICS
07.2018 - 11.2018
RECEPTIONIST
HENNESSEY SALON AND SPA
05.2017 - 05.2017
DIPLOMA -
MC COLLEGE
High School Diploma -
Holy Trinity Catholic High School
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