SHANNON MARIE TUSTIN
Big Bear Lake,CA
Summary
Dynamic Shift Leader at Carl's Jr. with a proven track record in team leadership and cash handling. Expert in training staff and enhancing customer satisfaction through exceptional service. Skilled in POS system operation and problem-solving, consistently fostering a positive work environment and achieving operational excellence.
Overview
26
26
years of professional experience
Work History
Shift Leader
Carl's Jr
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Server
Dennys Restaurant
01.2000 - 04.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- POS system operation
- Inventory counts
- Sales and upselling
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Shift Leader
Carl's Jr
08.2023 - Current
Server
Dennys Restaurant
01.2000 - 04.2003
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