Shannon Kierstead
Salisbury,New Bunswick
Summary
I presently possess over 30 years in the client service industry. I am a hard worker driven to excel in providing positive experiences through high quality care, while adhering to the guidelines and policies provided by my employer. Self-motivated with exceptional communication skills that aide in handling any situation. I am able to work on my own or as part of a team.
Overview
16
16
years of professional experience
Work History
Post Office Clerk
Canada Post
05.2024 - Current
- - Opening and closing duties
- -Follow and record security procedure daily
- -Filing of invoices/receipts
- -Payroll
- -Scheduling
- -Complete end of day paperwork
- -Sort and delivery of Lettermail and packages
- -Register and assign postal boxes to customers
- -Perform safety talks with staff
- -Reduced wait times for customers by consistently maintaining a well-organized work area.
- -Maintain accurate records of all transactions, ensuring proper accounting and inventory management.
- -Maximize efficiency by training in multiple post office roles and responsibilities. (Assistant and Post Master training complete)
- -Ensure seamless operations during staff absences by providing coverage as needed across various roles.
- -Support postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
- -Contribute to a positive work environment with proactive teamwork and open communication channels.
- -Added accurate data entry into computer system to complete transactions.
- -Weigh letters and packages and calculate costs based on classification, weight, and destination.-
- -Upsold postal services such as insurance, Express post, Flat Rate
Banking Advisor
RBC
1199 St.George Blvd, Moncton NB
01.2015 - 10.2017
- Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientele.
- Routinely answered customer questions regarding accounts and products.
- Directed calls to appropriate individuals and departments.
- Asked open-ended questions to assess customer needs.
- Dedicated to continuously improving sales abilities and product knowledge.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Helped drive sales goals and achieve monthly quotas.
CSR/ Contract Position
Purolator
140 Champlain Street
10.2014 - 05.2015
- Managed approximately 70 incoming calls, emails per day
- Routinely answered customer questions regarding merchandise and pricing.
- Communicated all store initiatives and promotions to customers to generate return business.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service from clients.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Server
Salisbury Big Stop
2986 Fredericton Road
02.2010 - 09.2014
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Built long-term customer relationships and advised customers on products and promotions.
- Operated a POS system to itemize and complete an average of 60 customer purchases daily.
- Learned, referenced and applied product knowledge information.
- Maintained cleanliness and presentation of dining room.
Education
GED -
NBCC
Moncton, NB05.2014
Skills
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Computer knowledge
- Reliable & Dependable
- Goal orientated
Timeline
Post Office Clerk
Canada Post
05.2024 - Current
Banking Advisor
RBC
01.2015 - 10.2017
CSR/ Contract Position
Purolator
10.2014 - 05.2015
Server
Salisbury Big Stop
02.2010 - 09.2014
GED -
NBCC