Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Kierstead

Salisbury,New Bunswick

Summary

I presently possess over 30 years in the client service industry. I am a hard worker driven to excel in providing positive experiences through high quality care, while adhering to the guidelines and policies provided by my employer. Self-motivated with exceptional communication skills that aide in handling any situation. I am able to work on my own or as part of a team.

Overview

16
16
years of professional experience

Work History

Post Office Clerk

Canada Post
05.2024 - Current
  • - Opening and closing duties
  • -Follow and record security procedure daily
  • -Filing of invoices/receipts
  • -Payroll
  • -Scheduling
  • -Complete end of day paperwork
  • -Sort and delivery of Lettermail and packages
  • -Register and assign postal boxes to customers
  • -Perform safety talks with staff
  • -Reduced wait times for customers by consistently maintaining a well-organized work area.
  • -Maintain accurate records of all transactions, ensuring proper accounting and inventory management.
  • -Maximize efficiency by training in multiple post office roles and responsibilities. (Assistant and Post Master training complete)
  • -Ensure seamless operations during staff absences by providing coverage as needed across various roles.
  • -Support postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
  • -Contribute to a positive work environment with proactive teamwork and open communication channels.
  • -Added accurate data entry into computer system to complete transactions.
  • -Weigh letters and packages and calculate costs based on classification, weight, and destination.-
  • -Upsold postal services such as insurance, Express post, Flat Rate

Banking Advisor

RBC
1199 St.George Blvd, Moncton NB
01.2015 - 10.2017



  • Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Routinely answered customer questions regarding accounts and products.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Helped drive sales goals and achieve monthly quotas.

CSR/ Contract Position

Purolator
140 Champlain Street
10.2014 - 05.2015
  • Managed approximately 70 incoming calls, emails per day
  • Routinely answered customer questions regarding merchandise and pricing.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service from clients.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Server

Salisbury Big Stop
2986 Fredericton Road
02.2010 - 09.2014
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Built long-term customer relationships and advised customers on products and promotions.
  • Operated a POS system to itemize and complete an average of 60 customer purchases daily.
  • Learned, referenced and applied product knowledge information.
  • Maintained cleanliness and presentation of dining room.

Education

GED -

NBCC
Moncton, NB
05.2014

Skills

  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • Computer knowledge
  • Reliable & Dependable
  • Goal orientated

Timeline

Post Office Clerk

Canada Post
05.2024 - Current

Banking Advisor

RBC
01.2015 - 10.2017

CSR/ Contract Position

Purolator
10.2014 - 05.2015

Server

Salisbury Big Stop
02.2010 - 09.2014

GED -

NBCC

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Shannon Kierstead