Courtney Craig
Coldstream,Canada
Summary
Strong comprehension of technical, medical and customer care environments with over 18 year experience. High degree of flexibility in regards to shift work and shift changes. Proficient at performing an array of Pharmacy/Laboratory and clerical jobs with highly consistent quality and efficiency. Dependable, adaptable and friendly Medical Technician seeking to bring medical, clerical, childcare and Customer service skills to a new team. Adept at being a liaison between health care providers or customer care and patients/clients. Enjoy communicating directly with patients/clients and assisting with their concerns in a respectful, professional manner.
Overview
19
19
years of professional experience
Work History
Post Office Clerk
Canada Post
09.2018 - 11.2019
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
Professional Nanny
Lindsey Muxlow
03.2013 - 07.2018
- Managed the needs of two wonderful little girls ages five and ten years old on an as needed basis, sometimes with only an hours' notice while establishing myself as an employee that could be trusted and counted on
- Built and nurtured an open and constructive relationship with the family that emphasized mutual respect and good communication
- Established a unique relationship with each of the girls and worked especially hard at encouraging their innate skills while trying to engage them in learning activities in a fun way
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
- Identified signs of potential concerns in children and brought them to parents attention so we could work together to address them
Disability Support Worker
Robin McKellen
01.2009 - 02.2012
- Provided high level of care for wheel bound young lady suffering from constant seizures and some paralysis
- Assisted client by transporting to and attending her college courses while encouraging and motivating
- Attended to all daily living tasks, medical appointments and medical equipment fittings while advocating on her behalf to ensure she received much needed supports while navigating through government red tape and bureaucracy
- Updated daily logs with care actions, patient behaviors and incidents
- Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency
Retail Pharmacy Technician
Safeway Ltd
02.2007 - 12.2008
- Assisted pharmacists in a busy, non-stop retail pharmacy by filling, compounding and processing prescriptions while balancing quick turn-around time, accommodating each customer's unique needs and ensuring customer safety/compliance remained our number one goal
- Provided demonstrations and instructions on home medical devices such as insulin injections, inhalers and vaccination information
- Worked one on one with pharmacy customers, handling all third party payment and insurance transactions
- Developed ability to efficiently troubleshoot a wide array of unique issues while under pressure to keep customer wait times low and medication compliance high
Addictions Support Worker
Salvation Army
10.2005 - 02.2007
- Provided one on one support for recovering addicts and their children by being a liaison between counseling services and community support programs there for creating a safe space where clients could restructure and rebuild their lives
- Enforced responsible daily living habits and helped to re-establish each clients role in the community
- Facilitated 12 step meetings and after care plan development
- Ensured all clients felt safe by reporting violent or threatening behavior and client progress reports to senior team members
Customer Care Representative
Convergys
09.2003 - 10.2005
- Attended to 60+ calls daily for a wireless communications company, providing troubleshooting, tech support and up sales
- Demonstrated advanced computer knowledge, efficient communication, quick thinking and excellent customer service skills
- Promoted by management to train new employees, report daily statistics and handle any escalated calls from customers with professionalism, excellent conflict resolution and communication skills
- Greeted customers in a timely fashion, determining their needs and directing calls to appropriate individuals and departments
Medical Laboratory Technician
St. Joseph's Hospital
07.2000 - 08.2003
- Thereby processing a large volume of patients while making critical judgment calls requiring a high level of responsibility
- Managed all clerical, reception, and data entry and computer duties at a busy hospital laboratory
- Provided all specimen processing, microbiology setup, and EKG services to inpatient, outpatient and emergency care including children and infants
- This required a great deal of self sufficiency as well as the ability to prioritize and delegate tasks
- Gave out verbal and written laboratory results to doctors while answering incoming calls and inquiries
- Worked in highly stressful situations with newborns, small children and critically ill patients
- Collected all blood specimens with compassion, excellent bedside manner and a knack for calming down patients who were extremely anxious and scared
Education
Academy of Learning
Edmonton, AB01.2007
Camosun College
Victoria, BC01.2000
Skills
- CUSTOMER SERVICE
- 50 WPM
- CLERICAL
- CPR
- STRONG COMMUNICATION SKILLS
- Proficient clerical skills
- First Aid
- Computer knowledge
- Excellent customer service
- Strong organizer
- Enjoy both independent and team work
- Level headed
- Able to negotiate
- WHMIS trained
- Efficient at delegating tasks
- Healthcare and Medical knowledge
- Able to work at a moments notice
- Pleasant personality
- Great problem solver
- Easy to work with
- Conflict resolution
- Respect others
- High awareness of meeting others' needs
Personal Information
Title: Professional Nanny
Timeline
Post Office Clerk
Canada Post
09.2018 - 11.2019
Professional Nanny
Lindsey Muxlow
03.2013 - 07.2018
Disability Support Worker
Robin McKellen
01.2009 - 02.2012
Retail Pharmacy Technician
Safeway Ltd
02.2007 - 12.2008
Addictions Support Worker
Salvation Army
10.2005 - 02.2007
Customer Care Representative
Convergys
09.2003 - 10.2005
Medical Laboratory Technician
St. Joseph's Hospital
07.2000 - 08.2003
Academy of Learning
Camosun College
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