SHANNON ISSAWI
Mississauga,ON
Summary
Service-focused professional who is a driven and knowledgeable individual seeking a new opportunity within a company. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. One that has a positive outlook on supporting people in the community and can fully apply my desire to learn, grow, and develop practices.
Overview
14
14
years of professional experience
Work History
Legal Assistant
Magna Carta Legal Services
01.2023 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Executive Assistant
GSR Transport Inc.
01.2018 - 01.2023
- Data Entry and billing.
- Managed multiple phone lines simultaneously.
- Scheduling and coordinating with drivers.
- Excellent communication skills, both verbal and written.
- Coordinating maintenance schedules with drivers, and service department.
Mortgage Agent
Key Mortgage Partners
01.2017 - 01.2020
- Client Intake, Identification, and documentation.
- Ability to handle multiple clients at any given time,
- Time management, and meeting strict deadlines.
- Organization, filing, record keeping
- Confidentiality
Service Writer
Trailer Wizards LTD.
01.2011 - 01.2015
- Monthly Billing and Invoicing, Credits, Debits.
- Accurately completed paperwork in a timely manner.
- Supply Ordering/Restock.
- Daily Bank Deposit
- Customer service and complaints.
- Work orders, scheduling service department
- Facilitated yearly customer appreciation events, Christmas party, and local charity events.
Education
Paralegal Diploma -
TriOS College ON
Mississauga, ON03.2023
Mortgage Agent Course REMIC -
REMIC
Mississauga, ON01.2017
Accounting -
Sheridan College, ON
Mississauga, ON01.2013
Skills
- Filing, Faxing and Data entry
- Easily able to operate a computer (Excel, Word, Microsoft, etc)
- Works well under pressure
- Excellent customer service skills
- Ability to keep organized and manage time effectively
- File Organization
- Calendar Management
- Client Relations
- Notary Public
- Data Confidentiality
Volunteer Experience
Dowling Citizen Service Centre & Library, Volunteer for 4 years, First point of contact, Check in/out, account balances, Return books/items back to proper place, Document, records, and archives.
Licensed Paralegal/Notary Public
Licensed Paralegal
Notary Public
Timeline
Legal Assistant
Magna Carta Legal Services
01.2023 - Current
Executive Assistant
GSR Transport Inc.
01.2018 - 01.2023
Mortgage Agent
Key Mortgage Partners
01.2017 - 01.2020
Service Writer
Trailer Wizards LTD.
01.2011 - 01.2015
Paralegal Diploma -
TriOS College ON
Mortgage Agent Course REMIC -
REMIC
Accounting -
Sheridan College, ON
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