HIREN PATEL
Mississauga,ON
Summary
Certified Disability Management Professional (CDMP) with 12+ years of progressive experience in disability management, claims adjudication, and workplace accommodations within complex unionized and non-unionized organizations. Skilled in reviewing and interpreting medical documentation, collaborating with healthcare providers, and leading safe and sustainable return-to-work (RTW) and accommodation programs. Strong knowledge of Ontario legislation including AODA, OHSA, WSIA, ESA, and the Human Rights Code. Proven ability to foster trust among employees, unions, managers, and medical teams through a non-adversarial, collaborative approach.
Overview
2026
2026
years of professional experience
Work History
Senior Abilities and Accommodation Specialist
Humber Polytechnic
2018 - Current
- Solely responsible for the management of STD, LTD, WSIB and Accommodation cases for over 4500 employees across multiple campuses.
- Review and interpret medical documentation to adjudicate claims, consider referrals for additional assessments and identify work limitations.
- Develop, implement, and monitor temporary and permanent accommodation plans in collaboration with employees, managers, unions, and healthcare providers.
- Facilitate early and safe RTW through tailored return-to-work programs, ensuring compliance with legislation, collective agreements, and organizational policy.
- Provide expert advice and training on disability management, accommodations, and occupational wellness initiatives to managers, HR, and the Joint Health & Safety Committee.
- Handle escalated cases, participate in grievance processes and arbitrations, and support legal counsel with case summaries and documentation.
- Liaise with external stakeholders including WSIB, LTD carriers, and medical specialists to resolve complex cases and remove barriers to return to work.
- Analyze employee absence patterns and sick leave trends to identify root causes, forecast impacts, and recommend policy improvements.
Client Service Manager
Telus Health (Formerly Morneau Shepell)
01.2016 - 2018
- Independently manage the short-term disability program for 50+ clients overseeing all aspects of claims management from intake to resolution.
- Perform case assessments by reviewing medical files and employee information for short term and medium-term disability files.
- Conduct telephone interviews to ensure complete understanding of the diagnosis and types of physical or mental supports required.
- Engage employees through open and respectful communication to understand the medical, social and personal dimensions of their workplace absence.
- Work collaboratively with employees, managers, health care practitioners and other stakeholders to obtain information, develop reports, create and implement return to work action plans and provide verbal and written decisions.
- Handle an extensive workload and regularly meet goals and deadlines.
- Mentor and train disability case managers and assist with medical file reviews.
- Met and exceeded an Above Expectation rating for every competency target at all performance reviews.
- Promoted to Disability Case Manager II - 2015
- Promoted to Disability Case Manager I - 2013
- Senior Program Specialist - Telus Health (Formerly Morneau Shepell), Mississauga - 2012
Education
- Certified Disability Management Professional(CDMP)
National Institute of Disability Management And Research
06-2015
Windsor University School of Medicine
St. Kitts / Chicago, Illinois06-2012
Honours Bachelor of Science Degree (HBSc) - Specialist in Biology
University of Toronto
Mississauga, Ontario04-2007
Skills
- 12 years in Complex Disability Case & Claims Management (STD, LTD, WSIB, Accommodation)
- Accommodation & Early/Safe Return-to-Work Planning
- Unionized Environment Experience (grievances, arbitration support)
- 12 years Completing Medical Documentation Reviews & Adjudications
- Mediation & Conflict Resolution
- Accessible and Approachable Demeanor
- Strong Verbal and Written Communication
- Work Habits are Efficient and Meticulous
- Proficient with MS Office software: Word, Excel, PowerPoint, Outlook, and Access
Timeline
Client Service Manager
Telus Health (Formerly Morneau Shepell)
01.2016 - 2018
Senior Abilities and Accommodation Specialist
Humber Polytechnic
2018 - Current
- Certified Disability Management Professional(CDMP)
National Institute of Disability Management And Research
Windsor University School of Medicine
Honours Bachelor of Science Degree (HBSc) - Specialist in Biology
University of Toronto
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