Organized and dependable Certified Disability Management Professional (CDMP) successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fluent in English and highly proficient in French.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Disability Case Specialist
Public Health Ontario
11.2020 - Current
Manage all sick-leave absences and medical accommodation requests for entire organization
Facilitate and lead all RTW meetings with appropriate parties (manager, employer, union representative, etc) to ensure a safe and timely RTW
Managed all COVID-19 related sick-leaves throughout pandemic
Track, update and provide monthly disability reports to portfolio leads, directors, and managers
Assist in managing Attendance Management Support Program (AMSP) and providing recommendations for medical exemptions
Prepare quarterly OHS Board Report for PHO Board of Directors
Act as a team resource and lead for OHS Team (Coordinator, Occupational health nurse)
Very self-motivated, with a strong sense of personal responsibility.
People Leader
Acclaim Ability Management
08.2019 - 11.2020
Lead team of 7 Ability Management Consultants (AMCs)
Completed quality assurance (QA) measures to ensure STD claims, processes and procedures were consistently and accurately followed
Executed RFP presentations to prospective clients
Reviewed complex claims and STD appeals for entire Employer Services' team
Acted as a resource for all AMCs to assist with navigating complex cases
Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Attendance Support and Abilities Consultant
Humber River Hospital
12.2018 - 07.2019
Case management: effectively delivered Attendance Support and Abilities Programs, referred cases to LTD benefits consideration and assisted with RTW process for identified portfolios within organization.
Assessment employee functionality in conjunction with treating practitioners, employees, managers and Occupational Health & Safety (OHS) and Human Resources teams
Administered and adjudicated all STD absences in relation to HOODIP benefit criteria and applicable collective agreement language
Collaborated with relevant stakeholders on Attendance Support Program matters (i.e. enrollment, progression, exemptions)
Conducted return to work (RTW) meetings and communicated regularly with all parties (employee, managers, union representatives, where applicable) regarding RTW planning
Prepared appropriate documentation for Human Resources and Labor Relations teams for appeals, grievances, arbitrations and terminations.
Ability Management Consultant
Acclaim Ability Management
02.2016 - 12.2018
Conducted case assessments and adjudicated a caseload of over 80 STD and medical accommodation claims using a functional model for both unionized and non-unionized employees
Managed WSIB files and gave employers' direction on how to assist with claims management and RTW process
Developed appropriate RTW plans with employers and employees using best practice approaches
Completed bi-weekly file reviews with clients to discuss complex files and RTW options; attended on-site client meetings as required
Complied with all ethical, professional and legal requirements using industry best-practices and clients policies to ensure employees' safe and timely RTW
Education
Certificate - Integrated Disability Management
University of Fredericton
06.2018
Master of Arts - Critical Disability Studies
York University
Toronto, ON
11.2016
Bachelor of Health Studies - Health Studies
York University
Toronto, ON
06.2013
Bachelor of Arts - Sociology
University of Toronto
Toronto, ON
06.2012
Skills
Disability Management
Case Management
Case Analysis & Assessment
RTW Planning
Medical Accommodation
WSIB Case Management
Healthcare Systems Navigation
Transition Planning
Certification
Certified Disability Management Professional (CDMP), NIDMAR
Timeline
Senior Disability Case Specialist
Public Health Ontario
11.2020 - Current
People Leader
Acclaim Ability Management
08.2019 - 11.2020
Attendance Support and Abilities Consultant
Humber River Hospital
12.2018 - 07.2019
Ability Management Consultant
Acclaim Ability Management
02.2016 - 12.2018
Certificate - Integrated Disability Management
University of Fredericton
Master of Arts - Critical Disability Studies
York University
Bachelor of Health Studies - Health Studies
York University
Bachelor of Arts - Sociology
University of Toronto
Certified Disability Management Professional (CDMP), NIDMAR