SHANNON GUZMAN
DAGGETT
Summary
Experienced leader skilled in staff training, team supervision, and customer service management, with a proven ability to optimize daily workflows and ensure seamless operations. Adept at problem-solving and maintaining a customer-focused environment while driving team performance. Seeking to bring strong leadership and operational expertise to the role of Deli Manager.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Loves Travel Stop
11.2023 - Current
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Monitored team performance to ensure quality standards were met.
- Used company tools and resources to train employees.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Oversaw shift operations to create quality products that met company standards.
- Complied with company standards and policies, setting example for team members.
- Performed administrative tasks such as data entry into POS system for tracking product sales and returns.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Trained workers in food preparation, and in service, sanitation, and safety procedures.
Team Trainer
Loves Travel Stop
05.2023 - 11.2023
- Provided mentoring sessions to help employees improve their individual job performance.
- Monitored employee progress and provided constructive criticism.
- Assigned tasks and responsibilities to crew members based on abilities and experience.
- Served as partner and team member to achieve compliance objectives.
Team Member
Loves Travel Stop
04.2021 - 05.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
Education
Medical Assistant - Medical
Bryman Collage
Orange08-1999
High School Diploma - undefined
Chapman Adult Educatio
Garden Grove06-1998
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- POS system operation
- Team supervision
- Customer service management
- Staff training and development
- Team collaboration and leadership
- Conflict resolution
- Creative problem solving
- Training assistance
- Sales and upselling
- Daily workflows
- Staff supervision
- Assigning work
- Sales reporting
Certification
Medical Assistant
Timeline
Shift Leader
Loves Travel Stop
11.2023 - Current
Team Trainer
Loves Travel Stop
05.2023 - 11.2023
Team Member
Loves Travel Stop
04.2021 - 05.2023
High School Diploma - undefined
Chapman Adult Educatio
Medical Assistant - Medical
Bryman Collage