SHANNON CRAIG
SAN DIEGO
Summary
Experienced retail Sales Manager with over eight years of expertise in driving sales growth, optimizing team performance, and enhancing customer satisfaction. Skilled in inventory management, visual merchandising, and developing staff through training and mentorship. Strong leadership abilities combined with a passion for creating an exceptional in-store experience. Adept at scheduling and payroll management, analyzing sales data, and identifying trends to maximize profitability. Committed to delivering outstanding customer service while fostering a positive and collaborative team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Optician | Laboratory Technician
REVIVAL VINTAGE EYEWEAR
09.2024 - 01.2025
- Outfit patients in deadstock vintage frames, ensuring visual comfort and correct fitment
- Operate on-site lab to edge and install lenses in patient’s frames
- Adjust, repair, and troubleshoot eyewear to guarantee comfort and quality.
Optical Sales Manager
WARBY PARKER
04.2016 - 08.2024
- Represent and communicate company’s core values to customers and peers to enhance overall experience
- Build and foster a motivated and like-minded team to attain financial targets
- Develop team members through in-the-moment coaching and interpreting KPIs
- Oversee inventory management procedures
- Manage daily scheduling and payroll for the team
- Saw the promotion of over five employees under my direct supervision and mentorship
Server/Cashier
SUSHI DELI
11.2015 - 08.2019
- Deliver efficient service in high volume, fast paced restaurant
- Assist guests with making menu decisions both in store and over the phone
- Collect and process payment from guests using point of sale system
Sales Associate
EMPIRE BEAUTY SUPPLY
07.2014 - 04.2016
- Consult with consumers on beauty care needs and make personalized product recommendations
- Merchandise products to enhance overall store appearance
- Attend monthly education seminars to maintain up-to-date product knowledge
- Manage cash transactions
Education
American Board of Opticianry
01.2021
Bachelor of Arts - undefined
San Francisco State University
01.2012
Skills
- Customer service
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Computer skills
- Optical measurements
Certification
- Certified Optician
- CPR certified
Timeline
Licensed Optician | Laboratory Technician
REVIVAL VINTAGE EYEWEAR
09.2024 - 01.2025
Optical Sales Manager
WARBY PARKER
04.2016 - 08.2024
Server/Cashier
SUSHI DELI
11.2015 - 08.2019
Sales Associate
EMPIRE BEAUTY SUPPLY
07.2014 - 04.2016
Bachelor of Arts - undefined
San Francisco State University
American Board of Opticianry
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