Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karine Poghosyan

Calgary,AB

Summary

Experienced and motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician

Signal Hill Eye Care
05.2018 - Current

Applying sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers

Discussing optimal lens, coating, and frame recommendations with customers to meet individual needs.

Verifying and updating patient records promptly to guarantee accurate prescription information.

Assisting patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Maintaining safe, clean and organized environment to increase patient comfort.

Instructing patients on proper insertion, removal, and cleaning techniques for contact lenses.

Utilizing advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.

Educating patients on proper use, care and maintenance of eyeglasses and contact lenses.

Calibrating seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Educating Myopia Management to our patients

Excellent analytical and problem solving skills for our patients

Implementing marketing plans and promotion to grow and expand patients flow within our practice

Organizing Education Seminars and Events for the Office


Optical Lab Technician

Optiks International
11.2017 - 04.2018

Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.

Prepared, sterilized and maintained ophthalmic instruments and equipment.

Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.

Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.

Shaped lenses appropriately for insertion into frames.

Skilled at working independently and collaboratively in a team environment.

Proved successful working within tight deadlines and a fast-paced environment.

Optical Dispenser

Hakim Optical
01.2015 - 10.2017

Verified and updated patient records promptly to guarantee accurate prescription information.

Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.

Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.

Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Confirmed quality control standards were met for all eyewear and contact lenses.

Optical Sales Associate

Loblaw Optical
01.2011 - 12.2014

Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.

Explained benefits and features of available current eyewear to meet patient needs and preferences.

Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.

Utilized [Software] to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.

Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Optical Sciences Diploma - Optical Sciences

NAIT
Edmonton, AB

High School Diploma -

Centannial High School
Calgary, AB

Skills

  • Effective Working Relationships
  • Records Management Systems
  • Ocular Measuring
  • Visual Examinations
  • Profit Margins
  • Industry Trends
  • Lens Specification Conformance
  • Measurement Documentation
  • Communications Strategies
  • Student Optician Training Supervision
  • Creative Solutions
  • Recommend Lens Wear
  • Product and Service Recommendations
  • Retail Sales
  • Quality Improvement Plans
  • Eyewear Brands
  • Eyeglass Aesthetics
  • Diagnostic Evaluation
  • Customer Needs Assessments
  • Active Listening
  • Electronic Patient Medical Record
  • Customer Inquiries
  • Patient Medical Histories
  • Critical Thinking
  • Cash Register Operations
  • Lens Prescription
  • Glasses Fitting
  • Dispensing Procedures
  • Reading Comprehension
  • Patient Flow
  • Product Upselling
  • Quality Processes
  • Optical Orders
  • Progressive Lens Types
  • Customer Service
  • Administrative Support
  • Detail Work
  • Conducting Fittings
  • Quality Checks
  • Contact Lens Care
  • Clerical Support
  • Customer Satisfaction
  • Corrective Lens Options
  • Evaluating Patients
  • Transaction Processing
  • Intuit QuickBooks
  • Educate Clients
  • National Opticianry Competency Certification
  • Fittings
  • Quality Patient Care
  • Data Management Software
  • Operational Planning
  • Verifying Prescriptions
  • Social Media

Certification

  • Certified Optician
  • Myopia Specialist Management Certificate
  • Latisee Specialist Certificate
  • Transitions Certificate
  • Highest Products sales achiever Certificate
  • Best Patient Care Certificate


Timeline

Licensed Dispensing Optician

Signal Hill Eye Care
05.2018 - Current

Optical Lab Technician

Optiks International
11.2017 - 04.2018

Optical Dispenser

Hakim Optical
01.2015 - 10.2017

Optical Sales Associate

Loblaw Optical
01.2011 - 12.2014

Optical Sciences Diploma - Optical Sciences

NAIT

High School Diploma -

Centannial High School
  • Certified Optician
  • Myopia Specialist Management Certificate
  • Latisee Specialist Certificate
  • Transitions Certificate
  • Highest Products sales achiever Certificate
  • Best Patient Care Certificate


Karine Poghosyan