Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Brablec

Milton,ON

Summary

A socially driven and experienced bartender with many years in the industry in varying roles from front of house, back of house and management. Primarily focused skill in efficient and engaging service.

Overview

3
3
years of professional experience

Work History

FOH Manager

Rad Brothers
04.2022 - 02.2024
  • Managed a small team with each persons unique strength and weaknesses.
  • Developed and enhanced strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.

Server/Line Cook

GameTime Social
09.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cashier

Galito's
03.2021 - 09.2021
  • Stocked, tagged and displayed merchandise as required.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Associate of Applied Science - Liberal Arts

St. Clair College of Applied Arts And Technology
Windsor, ON
06.2015

Skills

  • Smart Serve Certified
  • CPR and First Aid Certified
  • POS systems
  • Bar terminology
  • Active listening and fast time resolutions

Timeline

FOH Manager

Rad Brothers
04.2022 - 02.2024

Server/Line Cook

GameTime Social
09.2021 - 04.2022

Cashier

Galito's
03.2021 - 09.2021

Associate of Applied Science - Liberal Arts

St. Clair College of Applied Arts And Technology

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Shannon Brablec