Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinthujan Waran

Toronto,ON

Summary

Accomplished and versatile professional with robust experience in logistics, sales, and customer service across diverse sectors. Excel at managing comprehensive warehouse operations and leading teams to surpass performance goals through effective communication and strategic management. Demonstrated expertise in elevating sales and customer satisfaction by employing exceptional product knowledge and innovative sales strategies. Adept at streamlining processes to boost efficiency and accuracy in inventory management. Excellent communicator with a proven ability to resolve complex issues, enhance team productivity, and foster collaborative environments. Dedicated to leveraging management skills to drive business success and improve client experiences.

Overview

Work History

Food Bank Manager

TNO-The Neighbourhood Organization
  • Directed large-scale operations, orchestrating improvements to enhance client journey and overall experience.
  • Handled meticulous stock counts, meticulously ensuring accurate inventory management and control.
  • Employed exceptional communication skills to provide exemplary client assistance and support.
  • Scheduled appointments for food bank clients with precision, thereby enhancing efficiency and effectiveness of service delivery.
  • Led and empowered dedicated team of 10 individuals in optimizing food distribution methods and processes, resulting in tangible improvements in efficiency and resource utilization.
  • Analyzed and leveraged client feedback to tailor and refine services, ultimately leading to a significant enhancement in overall user experience and satisfaction levels.

Sales | Warehouse | Stock

Nike
  • Pioneered cutting-edge sales techniques, driving - unparalleled customer engagement and satisfaction to new heights.
  • Significantly boosted sales through meticulously tailored product recommendations, effectively meeting diverse customer needs and preferences.
  • Expertly coached new staff, fostering culture of continuous learning, team expertise, and professional growth.
  • Proactively addressed and overcame various stocking challenges, implementing strategic solutions and process improvements that revolutionized warehouse operations.
  • Efficiently streamlined inventory management processes, leveraging advanced technologies and data-driven methodologies, thereby markedly enhancing operational efficiency.

Customer Service Representative

Lowes/ RONA
  • Delivered consistently exceptional customer service experiences, characterized by personalized attention and genuine care, fostering lasting and meaningful relationships with clientele.
  • Resolved customer complaints with tact and efficiency, employing empathetic listening and proactive problem-solving strategies to ensure swift resolution and maximum satisfaction.
  • Processed transactions with meticulous attention to detail and efficiency, ensuring accuracy and reliability in all financial transactions, thereby maintaining trust and confidence among customers.
  • Collaborated seamlessly with team members, pooling collective skills and efforts to meet and exceed challenging sales targets, fostering culture of teamwork and mutual support.
  • Provided comprehensive product knowledge and insights to customers, empowering them to make informed purchasing decisions and ultimately boosting sales and customer satisfaction levels.

Delivery Driver

Federal Express
  • Trained newcomers thoroughly in vehicle safety and customer service, ensuring preparation for their roles
  • Managed inventory effectively, employing strategic systems to optimize stock levels and streamline operations efficiently.
  • Ensured strict adherence to safety protocols during every delivery, prioritizing well-being of all involved
  • Mentored new drivers extensively, emphasizing importance of safety and delivering top-quality service to enhance overall team performance.
  • Conducted pre-delivery vehicle inspections to guarantee compliance with safety standards and mitigate potential risks effectively.

Education

Bachelor of Construction Engineering Technology -

George Brown College
Toronto, ON

High School Diploma -

Marc Garneau Collegiate Institute
Toronto, ON

Skills

  • Leadership
  • Staff Training
  • First Aid & CPR Certified
  • Smart Serve Certified
  • Ontario Security License
  • Data Management & interpretation
  • Excellent Communicational Skills
  • Customer Service
  • Critical Thinking
  • Staff Recruitment and Hiring

Timeline

Food Bank Manager

TNO-The Neighbourhood Organization

Sales | Warehouse | Stock

Nike

Customer Service Representative

Lowes/ RONA

Delivery Driver

Federal Express

Bachelor of Construction Engineering Technology -

George Brown College

High School Diploma -

Marc Garneau Collegiate Institute

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Sinthujan Waran