Jessica Costa
404 Crawford Street London,ON
Summary
Dedicated, and hardworking restaurant manager with a proven track record with two company locations. Recognized as a dependable and loyal employee who is consistently reliable. Highly organized with managing staff, paperwork and processing orders efficiently. Demonstrates exceptional problem-solving abilities, staff scheduling skills, and ensuring high-quality service and operational efficiency. Years of experience in team leadership with background including sales, management, and customer service.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
King of the Pigs Strathroy
02.2015 - Current
- Utilized my computer programs and typing skills to put together the physical menu for our restaurant.
- Manage staff schedules and maintain adequate coverage for all shifts.
- I apply my computer skills to prepare quotes, organize catering invoices, and handling communications through phone and email.
- Carefully interview, select, train, and supervise staff.
- Reconcile cash and credit card transactions to maintain accurate records.
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Work with POS system to place orders, manage bills, and handle daily sales.
- Assisted in development and implementation of new menu items to offer.
- Create and manage social media posts to promote our business, ensuring consistent and engaging content across platforms.
Food and Beverage Server
King of the Pigs Cherryhill
09.2011 - 02.2015
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer. courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
Take Out Associate/Server
Swiss Chalet
10.2018 - 09.2021
- Transacted food and drink orders at POS in person and by drive-thru service.
- Maintained up-to-date knowledge of menu offerings, promotions, and allergen information to provide accurate information to customers during the ordering process.
- Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
- Adhered to food and drink packaging guidelines to optimize freshness.
- Provided support during busy periods by prepping ingredients or assisting with basic food preparation tasks as needed.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
High School Diploma -
St. Thomas Aquinas Secondary School
London, ON01-2008
Skills
- Invoice processing and accurate sales data entry
- Point of sale system operation
- Staff scheduling
- Staff Management
- Menu development
- Inventory control and record keeping
- Catering Coordination
- Smart Serve Certified
- Safe Food & Handling Certified
- CPR Certified
Timeline
Take Out Associate/Server
Swiss Chalet
10.2018 - 09.2021
Restaurant Manager
King of the Pigs Strathroy
02.2015 - Current
Food and Beverage Server
King of the Pigs Cherryhill
09.2011 - 02.2015
High School Diploma -
St. Thomas Aquinas Secondary School
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