Shania Cooksey
Pittsburg
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Planned Parenthood
12.2023 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
Restaurant Food Server
Chili's Bar And Grill
08.2019 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Medical Records Clerk
Wellpath/Sonoma County Jail
10.2022 - 10.2023
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Gathered patient information by collecting demographic information from variety of sources.
Administrative Assistant
Together Fashions
05.2016 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Nursing
Los Medanos College
Pittsburg, CA06.2024
Deer Valley High School
Antioch, CA06.2019
Skills
- Transactions and Cash Handling
- Restaurant Operation
- Menu Memorization and Presentation
- Special Requests and Substitutions
- Billing and Payment Processing
- Customer Service and Rapport
- Cash Register Operations
- Cash Management
- Strong Organizational Skills
- Confidentiality and Data Protection
- Office Equipment Operation
- Office Supplies and Inventory
- Database Entry
- Appointment Coordination
- Spreadsheet Development
- Research and Analytical Skills
- Records Management
- Clerical Support
- Informational Releases
- Medical Records and Documentation
- Medical Terminology Understanding
- Insurance Verification
- Patient Scheduling
- Strong Organization
- HIPAA Compliance
Certification
- Certified Administrative Assistant, Together Fashions - 2016-2019
Timeline
Patient Registration Specialist
Planned Parenthood
12.2023 - Current
Medical Records Clerk
Wellpath/Sonoma County Jail
10.2022 - 10.2023
Restaurant Food Server
Chili's Bar And Grill
08.2019 - Current
Administrative Assistant
Together Fashions
05.2016 - 09.2019
Deer Valley High School
Nursing
Los Medanos College
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