Olivia Fagundes
Hanford
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
Patient Registration Specialist
St. Alphonsus Regional Medical Center
01.2025 - 05.2025
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
SERVER
Olive Garden
04.2024 - 12.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
CASHIER
Boise State University
08.2023 - 02.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
RETAIL SALES ASSOCIATE
H&M Retail
06.2022 - 01.2023
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
RETAIL SALES ASSOCIATE
The Ivy Boutique
01.2020 - 08.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Processed payments and completed register transactions accurately.
- Built and maintained positive working relationships with co-workers.
Education
Bachelor of Health Science - Health Studies General
Boise State University
Boise, ID05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Professional appearance
- HIPAA compliance
- Insurance verification
- Strong organization
- Computer literacy
- Time management
- Problem-solving skills
Leukemia Lymphoma Society
In highschool I was apart of the Leukemia Lymphoma Society, I was personally invited to be apart of this cause as one of the students of the year. It was a great honor and I was able to raise $17,000, by reaching out to people and making connections. It was a great experience and it was amazing to be apart of this experience.
Timeline
Patient Registration Specialist
St. Alphonsus Regional Medical Center
01.2025 - 05.2025
SERVER
Olive Garden
04.2024 - 12.2024
CASHIER
Boise State University
08.2023 - 02.2024
RETAIL SALES ASSOCIATE
H&M Retail
06.2022 - 01.2023
RETAIL SALES ASSOCIATE
The Ivy Boutique
01.2020 - 08.2021
Bachelor of Health Science - Health Studies General
Boise State University
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